If it is getting crumpled in the tray, there is something blocking the paper path.
What I would suggest is taking out the toner and drum cartridge, then remove the paper tray. Tip the machine on it's back and look into the paper feed area for something blocking the paper path.
When it is crumpling the paper like that, the feeder is working fine, just something blocking the paper path.
You can take a minela folder, and gently push it through the paper path to dislodge the obstruction.
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