I have a new computer . Lost all my pics on the old computer. What do i do to get my pics off my smartdisk?

Buy a new enclosure. You won't find a replacement for what you have.

Connect the SmartDisk.
Open "My Computer".
Right-mouse click on the icon for the SmartDisk.
Click FORMAT
Click 'OK' to completely "empty" the disk-drive.

Take your SmartDisk to any computer-store.

They can open the case, remove the disk-drive,
and mount the disk-drive in a new "empty" external casing,
with a new power-supply.
See: http://www.canadaram.com/3_5_sata_enclosures.htm
for a sample of various "empty" cases, for about $30.

It's probably faulty - must be an old drive if only 40Gb,

Replace it with a new one.

chack you Usb Cable is't working if it's working then chack you USB prot

Don't use it. I used it and it fried on me. You may be able to download the start up from the website. If you plan on getting rid of it let me know. I'd like to buy it off of you for the circuit board. email: [email protected]

Always try the simple first- connect the drive to a different computer, then if that does not work, try a new cable to the old computer then to the different computer. If still No Go, many local big box retail stores like Best Buy have a computer repair desk. Be prepared for $$ charge, however.

You need drivers for USB, if you remember when you bought smartdisk you got the installation disc, that you now need for a new computer.

No, the problem isn't solved. I paid the $19.95 for your "premium assistance" which consisted of telling me about the SmartDisk warranty and advising me to contact the company. As my "problem" points out, "been there, done that." No response from the company. Your technician just went to the company's web site and read it to me. I had already done that, too. If your "technician" could have advised me about how to fix the device, or even how to get the company to respond, he would have been worth the $19.95. He couldn't and didn't. Needless to say, I'm still p1ssed off and $19.95 poorer.