Question about SanDisk Sansa c240 MP3 Player

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My computer doesn't recognize the Sansa c240

I just bought a Sansa c240 MP3 player, but I can't get my Toshiba Satellite laptop to recognize it. I copied the music into Windows Media Player, but when I try to copy it tot he MP3 player, it doesn't recognize it. I tried going to Device Manager, but then another problem occurs involving audio controller which totally mutes all songs on the computer. I thought I had it working last night because it said it was copying from Windows Media Player to Sansa c240, but then when I unplugged it from the computer and checked -- none of the songs transferred. There has to be a simple solution to this!

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The songs are in the wrong format - convert them to mp3
Read my "Tips and Tricks" on song formats for more detailed info

Posted on Jun 23, 2008

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Posted on Jan 02, 2017

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1 Answer

Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?


It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

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The software/firmware of the player is going to need to be updated. You can download the latest drivers from the sandisk website so pc recognizes it, then download the software/firmware update and transfer it to the player

Apr 30, 2010 | SanDisk Sansa c240 MP3 Player

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Try connecting directly to USB port on your computer, NOT a hub. It needs power to charge.

Apr 29, 2009 | SanDisk Sansa c240 MP3 Player

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MP3 player not recognized


go to www.sansa.com click on support and choose your model. Find which question pertains to you and there should be several solutions for you to try.

Mar 31, 2009 | SanDisk Sansa c240 MP3 Player

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I have sansa c240 mp3 player but my pc with windows 98 did not recognize it


If you have windows 98, you probably have older than windows media player 10. You need windows media player 10 or newer, as it says on the package in the fine print. I had windows media layer 9, and I had to use my sister's computer to work with my player. I know its frustrating!!!

Jan 20, 2009 | SanDisk Sansa c240 MP3 Player

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Using a sansa c240 on a mac book pro.


You can use Limewire,Frostwire,Rhapsody.
But i think it will only work with Microsft.
i dont think it really matters. you can use RealPlayer.

hope this helps =))

Jul 05, 2008 | SanDisk Sansa c240 MP3 Player

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Sansa c250


turn on the lock button and hold the record button and plug it in computer while you hold the button . easy as that hope it works for ya!!!!!!!!!!!!!!!!!!it worked for me i think it will workfor you

Jun 14, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa c240 isn't being recognized by the computer...but...


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Mar 23, 2008 | SanDisk Sansa c240 MP3 Player

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