Question about HP Compaq Presario V2000 Notebook

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Compaq V2615 dial up connection

I was working on the internet one day & handed my laptop to a friend next to me as I stood up from the couch. When I did, the screen went away and was replaced by thick verticle lines. The only thing I could do was reboot the system to get it to come back on. After rebooting, everything seemed to be working fine; until I tried to go back online. The modem tries to connect but I get a no dial tone error. I live way too far out of town for wireless so, I'm not sure if it will connect any other way than dial up.

Thanks for the help

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  • Jeana  C.
    Jeana C. Apr 02, 2008

    The other computers in the house are connecting as usual so I know it's not the phone line or the service provider. I tried un-installing the modem and reinstalling it and that did not work. I have a feeling that I am going to have to buy a new modem. No big deal, just confused about what happened to this one.

    Thanks for your help.


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Plz check your phone line. then u scan your pc for anti-viruse and anti-malware in safe mode. then uninstall the modem drivers and modem through safe mode. Reinstall the modem drivers if still u cannot connect then your modem may be out of order.try a new one.Still problem persist than u check it with your service provider n tell them to check for the data part of your phone line

Posted on Apr 01, 2008

  • Rajkumar Bordoloi
    Rajkumar Bordoloi Apr 01, 2008

    before scaning for viruses u have to disable system restor


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