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Try a normal phone plugged into your phone socket just to make sure the problem isn't with your equipment; if it is the line call bt back and ask them to fix it. My BT Report and track faults
When a PIN code is entered wrongly three times, the phone line will be blocked. Irrespective of the owner, it is assumed that you are not the owner of the phone line when you enter your pin wrongly.
The blocked line at this point can still be unblocked and this is where the PUK code comes in. Once you enter the PUK code, your PIN code will be reset. You can then create a ne PIN code.
To get your PUK code, if your phone is using a SIM Card, Check the SIM card Pack and you will see your PUK code there. But if you don't have a SIM card pack, you can get the PUK code from your service provider.
Call the customer care line of your service provider using another phone, request for your PUK code and it will be given to you. Note that your service provider will ask you some few questions about your line in order to be sure you are the real owner.
Note that your service provider alone is the only one that can give you your PUK code because it's only your service provider that has it Good luck.
The fault is either from the phone or the phone's memory card slot.
Test the memory card on another phone or any other device that uses memory card. If the memor card doesn't work, then it means the memory card is not good. But if the memory card works, it means fault is from the phone.
Get a phone screw driver, disassemble the phone, clean the memory car slot with a tooth brush. This will clear off all particles that maybe preventing the memory card from contacting the phone properly.
The cleaning the memory card slot doesn't help, it means the memory card slot of the phone is defective. It takes only a repairman to fix this fault for you.
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
The ticking doesn't sound good. Your dealer can probably help you, or you can help yourself if you're familiar with all the cabling. Start by disconnecting all but 2 lines and all the Amphenol cables but the bottom one (J1) on the base cabinet. The key is to isolate if you have a cabinet power supply problem or a bad station (shorted) port. By default, 81 on the intercom gets you line 1. If the ticking is still present with only one cable plugged in, try unplugging J1 and plug J2's Amp into J2.
There are other combinations and variations, mostly things like stripping off the extra trunk and stations cards, but if the basic still leaves you with a ticking, I'm voting for the power supply.
This problem is either a fault on your ISDN line or a fault on your card in the Prostar system so you need to find a Samsung telecoms Eingineer. for other problems we have 60+ videos on youtube searching 'abbeytel' ( I posted a sample for you to look at) or visit http://www.abbeytelecom.com
It sounds like your ISDN line has a fault or the Line card in your system ,although this shouldn't affect internal calls, you need to call your maintenance provider or find a Samsung Telecoms Engineer. I have posted a sample video for you which is one of nearly 70, explaining how to programme soft keys etc on the Samsung Prostar. we have posted these on youtube under 'abbeytel'. For written instruction visit
The main thing you stated that makes me feel the issue is with a line. Maybe not ADT. Security systems sit idle until needed. However, if it is an older system and has a failure, it could seize the line and disconnect. But with the static issue, it does sound like an inside wiring issue. There may be a short in the connection to the alarm system. I would call an independent wiring person. They are cheaper and can test from end to end. When two companies like this are involved sometimes finger pointing slows getting a resolution. So this takes care of that. Also, if there is a short they will usually reconnect it so you know you have a good connection. If this helped, please rate my response. And feel free to respond if you have any additional questions.
Each PABX or telephone system needs its own driver as each system has its own output format for the SMDR port. Therefore the MonTel system must have a suitable driver (technically a receiver) for each type of PABX that it can support.
could be dampness in a connection box, or faulty switchboard (if there is one ) and it could also be an external line fault, your first step should be to get the phone company to test the lines or carry out a self test if your phone company has this facility code.
Hope this helps you a bit !
if all your office phones are internal and there are no damp locations, I would opt for moisture ingress in some of the external cables causing a line fault, could also be line induction, but phone company can check.