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Your mailbox is assigned a maximum number of incorrect password attempts. Norstar Voice Mail records the number of incorrect attempts from the last time your mailbox was successfully accessed. Once the number has been passed you are"locked-out" Your mailbox cannot be opened again until the System Coordinator resets the password
How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002,
depending on length of extension numbers) followed by Password (default 0000).
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000). Good Luck.
Log in with the installer password and change it. It's probably on this forum somewhere or you can email me privately for the password at firstname.lastname@example.org. If that password doesn't work, you'll need to go back to the person who installed your system or back to Nortel to reset it.
We have a problem with the m7310 norstar phones, since power went, we lost all configurations, and we cannot restore them back, extensions cannot call out they are disabled, please help us with the admin or system coordinator manual
Try this: "Feature" 983, Enter 120000 or the system coordinator password, press "ok", press "mbx", press "chng", then enter the mail box number, press "reset", then release. The mail box password should default to "oooo"
ON NORTEL DO A FEATURE 983 PASSWORD IS GOING TO BE 120000 AND THAT WILL PROMPT YOU THRU RESETING THE PASSWORD IF THAT DOES NOT WORK DO A FEATURE 985 PRESS 9THEN TYPE IN (RESET SM ) THEN TYPE IN (PSWD) AND IT WILL GO BACK TO DEFAULT . PS THE SM STANDS FOR SYSTEM MANAGER