Question about Nortel Norstar 16-Line PBX Speakerphone

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System Coordinator Password Reset

I need to reset the system coordinator password because it has gotten lost along the way. Can you help me?

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  • ninafolami Mar 12, 2009

    I have the same problem, I need the system coordinator password reset. M7324

  • cheyenne2010 Mar 19, 2009

    someone who worked here before set a password and now i need to reset it to retrieve messages

  • mbaker126 May 20, 2009

    I have a phone that I need to retrieve messages from, but I do not have the admin/coordinator password. Now the phne is locked and says to ask the admin/coordinator for the password! That's me
    and I don't know the password... what do I do to retrieve these messages and reset the password?

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  • 105 Answers

Press "Feature 985" - this will show the voicemail extension. Dial "9" and it will prompt you for a password. Using the dialpad, dial "RESETSMPSWD". This will change it back to the default of "0000".

Good Luck!

Posted on Jul 26, 2010

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1 Answer

Voice mail locked after various attempts at putting wrong password in. How do I rectify?


Your mailbox is assigned a maximum number of incorrect password attempts.
Norstar Voice Mail records the number of incorrect attempts from the last time your mailbox was successfully accessed. Once the number has been passed you are"locked-out" Your mailbox cannot be opened again until the System Coordinator resets the password

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What feature is programming mode?


Old software:
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Depending on the password depends which side is accessed.

Suggest that you get a tech or vendor in for quick admin training.

If just admin changes required the look for "Norstar System Coordinator Guide"

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Our system coordinator password does not work.. it states invalid password. How do I reset this


Log in with the installer password and change it. It's probably on this forum somewhere or you can email me privately for the password at carl@airpost.net. If that password doesn't work, you'll need to go back to the person who installed your system or back to Nortel to reset it.

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We have a problem with the m7310 norstar phones, since power went, we lost all configurations, and we cannot restore them back, extensions cannot call out they are disabled, please help us with the admin or system coordinator manual

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Locked mailbox. Contact admin. I've used feature 983 but the passwords 1020000,120000,10020000 won't work. I am prompted for 'log'. If I just bypass 'log' by pressing OK, it takes me to password and it...


Try this: "Feature" 983, Enter 120000 or the system coordinator password, press "ok", press "mbx", press "chng", then enter the mail box number, press "reset", then release. The mail box password should default to "oooo"

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Nortel norstar


ON NORTEL DO A FEATURE 983 PASSWORD IS GOING TO BE 120000 AND THAT WILL PROMPT YOU THRU RESETING THE PASSWORD IF THAT DOES NOT WORK DO A FEATURE 985 PRESS 9THEN TYPE IN (RESET SM ) THEN TYPE IN (PSWD) AND IT WILL GO BACK TO DEFAULT . PS THE SM STANDS FOR SYSTEM MANAGER

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