Question about Nortel Norstar 16-Line PBX Speakerphone

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System Coordinator Password Reset

I need to reset the system coordinator password because it has gotten lost along the way. Can you help me?

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  • ninafolami Mar 12, 2009

    I have the same problem, I need the system coordinator password reset. M7324

  • cheyenne2010 Mar 19, 2009

    someone who worked here before set a password and now i need to reset it to retrieve messages

  • mbaker126 May 20, 2009

    I have a phone that I need to retrieve messages from, but I do not have the admin/coordinator password. Now the phne is locked and says to ask the admin/coordinator for the password! That's me
    and I don't know the password... what do I do to retrieve these messages and reset the password?

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  • 105 Answers

Press "Feature 985" - this will show the voicemail extension. Dial "9" and it will prompt you for a password. Using the dialpad, dial "RESETSMPSWD". This will change it back to the default of "0000".

Good Luck!

Posted on Jul 26, 2010

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1 Answer

Voice mail locked after various attempts at putting wrong password in. How do I rectify?
Your mailbox is assigned a maximum number of incorrect password attempts.
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Nortel norstar
ON NORTEL DO A FEATURE 983 PASSWORD IS GOING TO BE 120000 AND THAT WILL PROMPT YOU THRU RESETING THE PASSWORD IF THAT DOES NOT WORK DO A FEATURE 985 PRESS 9THEN TYPE IN (RESET SM ) THEN TYPE IN (PSWD) AND IT WILL GO BACK TO DEFAULT . PS THE SM STANDS FOR SYSTEM MANAGER

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