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All web based documents, especially bank statements, require a COLOUR cartridge, so if your cartridge is empty, it will print blank pages. Although the font may look black... it is normally NOT. Altentaively you may also need to instruct your printer to print "background images".
the PHD transfers the image to the printed page and when it starts to go bad the images can become dull or faded and even blurry or totally missing. Id recommend the PHD be replaced and it should resolve your issues.
First thing to try is this, please go to control panel on the printer and to aministration menu. Scroll down to troubleshooting and find the PQ troubleshooting option and press ok. This will print a series of test prints. If these prints look OK then likely you have an issue with your driver. If they are faded, the second thing you need to do is check to make sure that your firmware revision is current. On the config page that prints with the pages just printed above, look on the upper left for firmware revision. Current version is 46.300.0. Download from here and install following the instruction in the readme file. Did it print OK before changing cartridges? If you installed remanufactured or 3rd party cartridges, the toner will not always provide the same quality of print.
Good day sir/maam, hi, when you test print it usually prints letters and no lines are printed. try first if the printer is setup to economy/draft or pictures, if lines are faded, the ink cartridges maybe dirty. manual cleaning is needed, the ink path starts from the ink cartridge to the cradle or carrier then to paper. so any dried ink that blocks the path can affect the printout. you can use warm water to loosen dried ink. remove the cartridges and cradle from the printer as you clean them.