The IR Receiver is on the Front behind the snap-off front cover. Note you have to take off the front shroud of the DVD player to get the front cover off. Also note the IR is very very delicate and the slighest wrong move will remder the board it connects to broken. If you can get the dvd shroud and front cover off - you'll see what looks like a small rubber dot in the center (top to bottom ) and (side to side). Good luck. Bose does NOT make these units so consumers can work on them. I only know how this works as I too and trying to get my unit repaired and I won't be held hostage by Bose.
The IR Receiver is at the extreme right of the shiny opaque panel, just before it joins to the black plastic frame. If you sine a torch at it you'll see it clearly, it's vertically centred and about 5 mm from the end. Good Luck.
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Check the cells in the battery compartment of your remote control handset. Replace it with new ones and check. Still you poise this problem, the intensity of infrared rays come from your remote control, or the sensitivity of the infrared sensor inside your bose front panel system may have the trouble. Just replace the infrared LED of your remote control with an other one of same type. If it does not helps you, repalcing the infrared sensor will reftify your problem. OK.
If your remote is not functioning at all still you may want to try a universal and if that works then you will know you need a new bose remote. If that does not work it would lead to the ir sensor on the unit.
You may want to try to clean the ir ( the front of the remote with cotton or a q-tip and the same on the receiver first and then after they are dry go over them again with a clean dry one to get the residue off to see if that works.
If this is helpful please rate me as helpful,
call bose tech support and register your lifestyle system with them, they in turn will start sending you update CD's those CD's may include the new IR databases that would help you find the right code. the other alternative is to call VIaSat and find out what brand's IR codes they are using( and in the IR menu on the bose try that brand's codes) A lot of manufacturers will use the codes from Motorola(worth a shot) the alternative option is to program a universal remote to control your bose, and all your equipment (if your equipment is hidden in a closet, get an RF remote, I program these for my clients all the time (for their bose systems))
Replace the batteries from the remote control. Press and hold the TV button on remote for 5 seconds. If the red light shines bright, your remote is OK since it is showing it's programmable side. If unit still won't go on using the remote, reboot the whole system by unplugging the power cord and other wire from the Subwoofer. Wait one minute, then replug all and see if the system displays BOSE 321 in front when re-connected. If so, try the remote and if that doesn't work, your dead, the Infra red communication device from the unit to the remote is busted inside the unit and needs to be returned to the company like mine!!!!!
The first solution is wrong. (no offense to the Guru)
This can not be caused by any settings, so save yourself the hassle.
The LS38 does use RF and IR, but if the remote works at all, RF is already active. 'IR control' is only for using other universal remotes on this system.
If shaking the remote does not cause a rattle, then there's probably nothing wrong with the remote. Also nothing wrong with any dip switches. (I'm assuming you've tried new batteries)
The power supply cable (DC power) at the back of the media center also doubles as the receiving antenna for the RF remote.
Straighten this cable out as much as possible. Make sure it's not wrapped around any other cables, power cables especially.
This should solve your problem.
I believe I've found the IR sensor. By shining a flash light on the various parts of the normally opaque shield over the front of the Bose, I was able to spot what I believe to be the sensor on the extreme right end of the shield, vertically centered. Later today I hope to verify this by connecting everything and using the remote through the Xantech. If it turns out that I'm wrong, I'll post again.
Pull off the front panel, be carefull there is a ribbon attached. Detach the ribbon. There are 2 ribbons attached to the front panel, one that leads to the IR (remote sensor) and other for the controls on the top of the unit.
Most likely the ribbon that goes to the IR sensor detached itself, this is common if the unit is dropped etc. Insert the ribbons (2) re-attach the front panel and the remote should work fine. You'll notice some tape on the IR ribbon, I suggest using some stronger tape, BOSE tape thats not very good.
This happened to me on my 3-2-1 GS II system and fixed it.
The IR "bug" provided with the Bose 18/28/38/48 models is an IR emitter which sends out IR control codes to another component. The system is designed to have the Bose remote control be used to control the TV and the dish box. The Bose media center has a strong IR blaster in the front which will flood your room with the IR codes to control your TV or Dish box. The TV sensing device must be placed at a location on the TV where specific voltages can be detected. The location will vary depending on display type you have - plasma, LCD, tube or rear projection.
Had an issue with the Bose Remote RC38t1-27 not working at all. Changes batteries twice to no avail. Called Bose Tech support who walked me through the fix. I unplugged the power cord connected in the back of the system. Waited for 30 seconds or so and plugged it back into the system. Also made sure the power cord was uncoiled/unbundled as the RF (Radio Frequency) signal is within. Bingo!