The IR Receiver is on the Front behind the snap-off front cover. Note you have to take off the front shroud of the DVD player to get the front cover off. Also note the IR is very very delicate and the slighest wrong move will remder the board it connects to broken. If you can get the dvd shroud and front cover off - you'll see what looks like a small rubber dot in the center (top to bottom ) and (side to side). Good luck. Bose does NOT make these units so consumers can work on them. I only know how this works as I too and trying to get my unit repaired and I won't be held hostage by Bose.
The IR Receiver is at the extreme right of the shiny opaque panel, just before it joins to the black plastic frame. If you sine a torch at it you'll see it clearly, it's vertically centred and about 5 mm from the end. Good Luck.
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Make sure the batteries are in correct and then I would be concerned with the send receive unit in the fireplace. Is it an IR remote (needs to be pointed directly at the receiving IR) . If that is the case then the IR receiver may be blocked or covered. If this is an RF remote then you don't need direct line of vision and I would look at the receive unit.
Check the cells in the battery compartment of your remote control handset. Replace it with new ones and check. Still you poise this problem, the intensity of infrared rays come from your remote control, or the sensitivity of the infrared sensor inside your bose front panel system may have the trouble. Just replace the infrared LED of your remote control with an other one of same type. If it does not helps you, repalcing the infrared sensor will reftify your problem. OK.
If your remote is not functioning at all still you may want to try a universal and if that works then you will know you need a new bose remote. If that does not work it would lead to the ir sensor on the unit.
You may want to try to clean the ir ( the front of the remote with cotton or a q-tip and the same on the receiver first and then after they are dry go over them again with a clean dry one to get the residue off to see if that works.
If this is helpful please rate me as helpful,
You need to use the IR emitter that came with the Bose V30 system. Bose employs a proprietary RF frequency remote which communicates to the hidden central control head. You plug in the emitter to the processor unit and run the emitters to the IR 'eye's' of the equipment you want to control. Once all this is done then and only then can you go through the remote codes to control a particular device. The Bose V30 has 2 IR emitters that come with the unit to control 2 devices. You can expand on that buy buying a IR emitter bridge that has several inputs for other devices.
Now when it comes to a DVR I am not so sure the Bose universal remote will work all the playback and FF and record control buttons and a DVD or VCR. I hear there is a new BOSE remote on the market that can do that but I have yet to see it in person or ask a sales rep about it. Sometimes they are non-tech's so its no help : (
call bose tech support and register your lifestyle system with them, they in turn will start sending you update CD's those CD's may include the new IR databases that would help you find the right code. the other alternative is to call VIaSat and find out what brand's IR codes they are using( and in the IR menu on the bose try that brand's codes) A lot of manufacturers will use the codes from Motorola(worth a shot) the alternative option is to program a universal remote to control your bose, and all your equipment (if your equipment is hidden in a closet, get an RF remote, I program these for my clients all the time (for their bose systems))
The first solution is wrong. (no offense to the Guru)
This can not be caused by any settings, so save yourself the hassle.
The LS38 does use RF and IR, but if the remote works at all, RF is already active. 'IR control' is only for using other universal remotes on this system.
If shaking the remote does not cause a rattle, then there's probably nothing wrong with the remote. Also nothing wrong with any dip switches. (I'm assuming you've tried new batteries)
The power supply cable (DC power) at the back of the media center also doubles as the receiving antenna for the RF remote.
Straighten this cable out as much as possible. Make sure it's not wrapped around any other cables, power cables especially.
This should solve your problem.
I believe I've found the IR sensor. By shining a flash light on the various parts of the normally opaque shield over the front of the Bose, I was able to spot what I believe to be the sensor on the extreme right end of the shield, vertically centered. Later today I hope to verify this by connecting everything and using the remote through the Xantech. If it turns out that I'm wrong, I'll post again.
I have the same remote as yours and occasionally the RF remote is not working due the interference signal from outside or next door at certain hours.
(1) To relocate the receiver and reposition the anntena for better reception of the RF signal from the remote unit.
(2) Replaced the battery.