The IR Receiver is on the Front behind the snap-off front cover. Note you have to take off the front shroud of the DVD player to get the front cover off. Also note the IR is very very delicate and the slighest wrong move will remder the board it connects to broken. If you can get the dvd shroud and front cover off - you'll see what looks like a small rubber dot in the center (top to bottom ) and (side to side). Good luck. Bose does NOT make these units so consumers can work on them. I only know how this works as I too and trying to get my unit repaired and I won't be held hostage by Bose.
The IR Receiver is at the extreme right of the shiny opaque panel, just before it joins to the black plastic frame. If you sine a torch at it you'll see it clearly, it's vertically centred and about 5 mm from the end. Good Luck.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If your remote is not functioning at all still you may want to try a universal and if that works then you will know you need a new bose remote. If that does not work it would lead to the ir sensor on the unit.
You may want to try to clean the ir ( the front of the remote with cotton or a q-tip and the same on the receiver first and then after they are dry go over them again with a clean dry one to get the residue off to see if that works.
If this is helpful please rate me as helpful,
You need to use the IR emitter that came with the Bose V30 system. Bose employs a proprietary RF frequency remote which communicates to the hidden central control head. You plug in the emitter to the processor unit and run the emitters to the IR 'eye's' of the equipment you want to control. Once all this is done then and only then can you go through the remote codes to control a particular device. The Bose V30 has 2 IR emitters that come with the unit to control 2 devices. You can expand on that buy buying a IR emitter bridge that has several inputs for other devices.
Now when it comes to a DVR I am not so sure the Bose universal remote will work all the playback and FF and record control buttons and a DVD or VCR. I hear there is a new BOSE remote on the market that can do that but I have yet to see it in person or ask a sales rep about it. Sometimes they are non-tech's so its no help : (
call bose tech support and register your lifestyle system with them, they in turn will start sending you update CD's those CD's may include the new IR databases that would help you find the right code. the other alternative is to call VIaSat and find out what brand's IR codes they are using( and in the IR menu on the bose try that brand's codes) A lot of manufacturers will use the codes from Motorola(worth a shot) the alternative option is to program a universal remote to control your bose, and all your equipment (if your equipment is hidden in a closet, get an RF remote, I program these for my clients all the time (for their bose systems))
The first solution is wrong. (no offense to the Guru)
This can not be caused by any settings, so save yourself the hassle.
The LS38 does use RF and IR, but if the remote works at all, RF is already active. 'IR control' is only for using other universal remotes on this system.
If shaking the remote does not cause a rattle, then there's probably nothing wrong with the remote. Also nothing wrong with any dip switches. (I'm assuming you've tried new batteries)
The power supply cable (DC power) at the back of the media center also doubles as the receiving antenna for the RF remote.
Straighten this cable out as much as possible. Make sure it's not wrapped around any other cables, power cables especially.
This should solve your problem.
I believe I've found the IR sensor. By shining a flash light on the various parts of the normally opaque shield over the front of the Bose, I was able to spot what I believe to be the sensor on the extreme right end of the shield, vertically centered. Later today I hope to verify this by connecting everything and using the remote through the Xantech. If it turns out that I'm wrong, I'll post again.
I have the same remote as yours and occasionally the RF remote is not working due the interference signal from outside or next door at certain hours.
(1) To relocate the receiver and reposition the anntena for better reception of the RF signal from the remote unit.
(2) Replaced the battery.
Pull off the front panel, be carefull there is a ribbon attached. Detach the ribbon. There are 2 ribbons attached to the front panel, one that leads to the IR (remote sensor) and other for the controls on the top of the unit.
Most likely the ribbon that goes to the IR sensor detached itself, this is common if the unit is dropped etc. Insert the ribbons (2) re-attach the front panel and the remote should work fine. You'll notice some tape on the IR ribbon, I suggest using some stronger tape, BOSE tape thats not very good.
This happened to me on my 3-2-1 GS II system and fixed it.
Had an issue with the Bose Remote RC38t1-27 not working at all. Changes batteries twice to no avail. Called Bose Tech support who walked me through the fix. I unplugged the power cord connected in the back of the system. Waited for 30 seconds or so and plugged it back into the system. Also made sure the power cord was uncoiled/unbundled as the RF (Radio Frequency) signal is within. Bingo!