Question about Xerox WorkCenter PE120i All-In-One Laser Printer

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Scanner locked. PE120i about 2 years old, it says scanner locked. Checked the lock latch-it is in unlocked position. Took the scanner apart ad tried to move the scanner assy. to see if there is an obstruction.It moves freely.Also tried to leave the scanner in the middle and then power up,hoping the scanner would reset.Still says scanner locked. Is there a Cold reset like there is on Lasejets? Would that even help?Firmware upgrades? Problems with scanner PCA? Please help thanks

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Normally that is an issue with the ribbon cable from the scanner to the main board if the latch is in the correct position.
I would securely reseat that cable, bias it somewhat upward.
Check the ends of that ribbon cable to be sure a portion of the silver print isnt pealed back.
No reset code for that. The scanner may have failed also. The sensor inside the scanner may be bad.
You can try going to the Xerox.com site under drivers and downloads and load the newest firmware. But I doubt that is an issue.
Only other thing i could think of would be the scanner not returning to the full home position due to an obstruction.
Or the scan head itself being out of the rail latch, or even the end of the scan head could be broken, not scanning straight.

Posted on Mar 31, 2008

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