The locking thing clicks then needs to be pushed back even further which requires a little force otherwise it thinks there is not a new toner in it - i did this the other week with a yellow - thouygh it was a dud toner till i tried a second and had the same result then realised need to really push the lock mech home
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You will need to do an ink reset because from what you have explained the machine has only recognised one of the coloured inks and the black.
1. Switch on the machine and set it up for removal of all the ink cartridges . Then fully remove each of them (including the black) and then replace them back in the correct slots. Make sure they are fully home when you fit them. The machine now thinks you have removed used cartridges and replaced them with new ones.
2. Then close the printer and follow the instructions on the display window on the printer to indicate to the machine that you have replaced each ink tank with a new one.. It will ask in order if you have replaced each of the ink tanks from black onwards and the answer has to be yes. Make sure you hit the correct buttons when responding because if you do not the printer will not recognise the presence of that particular ink cartridge (and will not use it) which I believe is part of the problem you have now.. Check your user manual to make sure you are pressing the all the correct keys for your model machine.
The printer doesn't use ink, it uses toner, a black powder. The toner is then pushed onto the page using magnetic force and fused to the paper using a laser. Which replaces the traditional "ink injection" method.
The toner cartridge is a black unit that pulls out located behind the top access panel in the front. This unit contains a glass drum and behind it a well of toner powder. Usually you have to replace the entire unit.
There are toner cartridges with plastic caps which can be removed and then refilled with the powder. However, this powder is messy, difficult to manage, and eventually the drum will become scratched and worn since it is not really designed for prolonged use. So I recommend just replacing it.
While the toner cartridge will run more than ink. The frequency with which you have to replace it is significantly less. So while ink can run you as much as $0.25 a page when you factor in the wear and tear on the printer. Laser printers are more along the lines of $0.04 a page.
If you replace the toner, read the directions carefully and be sure to remove the plastic shipping strip from the side of the cartridge. This strip is used to hold the toner in the cartridge while it ships and will keep it from working properly.
I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink or toner cartridge? Please consider the following: If you are using a refilled or third party cartridges that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors. If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges Don
The metering blades in those cartridges go bad and do not allow the ink to get to the page. Look at the front of the toner cartridge, is should be a solid consistent black all the way across, if its streaky, not consistent all the way across replace the toner. The other problem could be a dirty laser. If replacing the toner doesnt work let me know, I will tell you how to remove and clean the laser.
edithvenzor: Try replacing the toner cartridge first, then proceed with the other items. Thank you and let me know what happens: Binary Bob Problem Cause Solution How common* Comments BLACK PAGES DC Controller PCA is defective. If the DC Controller turns on the laser beam continuously, the entire surface of the Photosensitive drum is neutralized causing a completely black page Replace the DC Controller PCA 10 BLACK PAGES Defective toner cartridge Replace the toner cartridge 9 4 BLACK PAGES High voltage contact springs are dirty or defective. The high voltage contacts are mounted on the High Voltage Power Supply PCA and protrude into the toner cartridge cavity Inspect and clean the high voltage contacts. If damaged, replace the High Voltage Power Supply PCA. 2 BLACK PAGES High voltage power supply circuit is defective (not supplying the correct negative voltage) Replace the High Voltage Power Supply PCA 10 some printers have the high voltage power supply on the DC controller. BLACK PAGES Laser/Scanner Assembly is faulty (turning laser on continuously) Replace the Laser/Scanner Assembly 5 BLACK PAGES Light is leaking into the printer Make sure that all covers are in place 2 possible, but not likely