Question about Canon PIXMA MX870 Wireless Office All-in-One InkJet Printer

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Paper feed keep getting error no paper in rear tray, but i am only wanting to use cassette.

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  • Canon Master
  • 6,487 Answers

Since you have an error on the machine you wont be able to use it until you clear that error. Try doing this steps on clearing the error.
Try removing some minor object or dust or remnant. Even if you are absolutely sure there is nothing there, in most cases the fix ended up being that something really tiny was there.
While disconnected, turn the printer upside down and shake it for 30 seconds. It sometimes frees up anything that accidentally fell into the printer. Also try a vacuum cleaner. Plug everything back in

Posted on May 16, 2010

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1 Answer

Canon image runner ir 2520 says load paper but the paper is already on the paper tray please help


To fix the error:
- You select setting
- Device Settings
- Plain Paper Feed Settings
- Set up on Rear Tray instead of cassette

Oct 30, 2016 | Canon Office Equipment & Supplies

1 Answer

MY Epson WF-3520 will not print from the rear paper feed.


Try reloading the drivers for you printer for XP, un-install the windows 7 driver and install xp. check the Epson web site for xp drivers if available.

Apr 06, 2015 | Epson WorkForce Office Equipment &...

1 Answer

When i switch on my photocopier tohiba 2860, it asks for service and gives an error code 08221-918100. what could be the problem?


Hi tkasirye,

Welcome to Fixya.

You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;

  1. Error Codes - Toshiba 2860

  1. "E01" Paper jam inside machine. "E02" Paper jam near the fuser. "E03" Paper jammed inside machine when power supply is switched on. "E04" Front cover open while copying. "E05" Paper jam near the aligning roller "E08" Paper jam at stacking area in the ADU "E11" Paper feeding jam at the ADU "E12" Manual feeding jam "E13" Paper jam from cassette 1 "E14" Paper jam from cassette 2 "E15" Paper jam from cassette 3 "E16" Paper jam from cassette 4 "E17" Paper jam from cassette 5 "E19" Paper jam from the LCF "E21" Paper jam in transport route 1 (LCF) "E22" Paper jam in transport route 2 (COPIER) "E23" Paper jam in transport route 3 (ALIGNING) "E25" Paper jam in transport route 4 (PFP) "E71" Original feed jam in ADF "E72" Original transporting jam in ADF "E73" Original exiting jam in ADF "E75" 2nd original feeding jam "E81" Paper jam before sorter "E82" Paper jam in sorter "E83" Sorter early arrival jam "E84" Paper in sorter when power is turned on "E85" Joint open jam while copying "E88" Paper jam outside the sorter bin "C01" Abnormal operation of the copier main motor "C04" Abnormal operation of the PFP main motor "C05" Abnormal operation of the ADU main motor "C11" Abnormal operation of the ADU side motor "C12" Abnormal operation of the ADU end motor "C13" Abnormal operation of the upper cassette tray "C14" Abnormal operation of the lower cassette tray "C15" Abnormal operation of the PFP upper cassette tray "C16" Abnormal operation of the PFP middle cassette tray "C17" Abnormal operation of the PFP lower cassette tray "C18" Abnormal operation of the LCF tray "C21" Optics carriage initialize error "C22" Lens initialize error "C23" Mirror initialize error "C26" Faulty exposure lamp "C33" Easy set-up is failed "C35" Developer material exists at the transfer separation adjustment "C41" Faulty thermistor or heater "C43" Faulty thermistor "C44" Faulty heater "C45" Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.

Hope this helps.

Takasashi

Jul 05, 2011 | Toshiba Office Equipment & Supplies

1 Answer

I am getting a "fax output error - cassette." It


Hi,

Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes successfully or you can put paper in the cassette tray...



*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...


Hope that helps.

Dec 10, 2010 | Canon PIXMA MP830 All-In-One InkJet...

2 Answers

I cannot get the paper to load into the printer


I had an issue with the cassette tray paper feed. I loaded paper in the rear tray, manually used the printer properties button to make it print from the rear tray and printed from there. The next day I manually did the same thing but forced it to print from the cassette (bottom) tray. It worked fine today. It no longer thinks that there is no paper and the rollers are picking up the paper edge for proper feeding of the paper. I did not go through the roller cleaning procedure but I would do that if switching back and forth manually between trays doesn't work.

Sep 20, 2010 | Canon MP560 All-In-One InkJet Printer

2 Answers

We have a printer (MX870) that keeps giving us an error stating: there is no paper. There is paper in it but we cannot get it to print...it continues to give us the same error


From the service manual about the paper issue this is what it says:

***Rear tray. There is no paper. Load paper and press [OK].

Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the OK button.

***Cassette. There is no paper. Load paper and press [OK].

Confirm that the cassette is selected as the paper source. Set the paper in the cassette,
and press the OK button.

Hopefully its just a setting on the printer or the computers printer properties.

Best of luck..

Jul 06, 2010 | Canon PIXMA MX870 Wireless Office...

1 Answer

Fax output error


Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes sucessfully or you can put paper in the cassette tray...



*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...


Hope that helps.

Mar 27, 2010 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Keeps saying no paper in tray although paper is in tray


I encounter that problem before, after I checked the sensors, feed unit and mechanism nothing is wrong or broken but still NO PAPER indicates on the display .I only noticed with the machine is the cassette tray or the paper tray, when you try to pullout the cassette tray and look at its left side, there is missing parts on it. There is a spring and actuator on it that will engage on the feed unit drive. Try to find the same machine and look at the cassette tray to see the missing parts on it. You can buy a new cassette because the parts that is missing maybe not available.

Feb 19, 2009 | Brother DCP-8065DN Black and White Copier

1 Answer

Cassette error


On the control panel for the printer, there's a Feed Switch button that's easily touched by accident. Ensure the Feed Switch is set to the paper source you're using (e.g. either the back or front). The graphic of the printer next to the Feed Switch button will light up to indicate the paper tray it's attempting to use.

Dec 15, 2008 | Canon Pixma MP500 All-In-One InkJet...

3 Answers

Error 391: paper jam


See below for Error 391:

CLEANING THE FEED ROLLER AND THE PAD
Clean the feed roller and the pad when [391: Paper Jam] appears frequently.
(1) Remove the paper cassette.
(2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner.
Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
Feed roller (large)
Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way.
• If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose
tray in the same way.
Pad

Apr 04, 2008 | OKI C5200n Laser Printer

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