Beater Bar will not turn

There is a motor just for the beater bar, and a belt that connects the motor to the beater bar...either your motor is bad or your belt is broken

Hi Beverly, it's Jack at Dyson.

DC28's brush bar is not designed to be removed by the user - it doesn't use a conventional disposable belt. The belt is engineered to last the lifetime of the machine in normal use, and is protected by a sensor which shuts off the brush bar if something jams it.

If the brush bar won't rotate it's very unlikely that the belt would be the cause of the issue. Instead, you should be able to reset your machine by following the steps shown in our video guide:

If you'd like further assistance after you've given this a try, please contact our experts directly so we can talk you through some additional troubleshooting checks. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair is needed, we should also be able to confirm if your machine is still covered under your Dyson warranty. We'll look forward to speaking with you.

Have you accidentally switched off the beater bar via the dial on the head? Some models have a 'hard floors' and a 'carpets' setting (which disengages/engages the beater bar).

Check the beater bar to see if it turns freely. It should spin real easy. If it takes just a little effort, your problem would be the beater bar is binding on one or both of the end caps. When the bar gets bound up, there is a clutch with three balls in it which slip in and out of their position which cause the loud noise you describe - like something is caught up in it. To solve, you need to remove the bottom plate and pull up one end of the beater bar - the end opposite the belt is easiest. Pull off the end cap (it just slides on. You may have to rotate some). If the shaft comes out, that's okay. That just means the shaft came out of the opposite end cap. Clean out both ends and reassemble. Before putting on the bottom plate, check to see if the beater bar turns freely. If it still makes the sound, I would suspect the clutch has a bad or broken internal spring. This would require repair or replacement of the clutch.

Hi,

When you turn the roller, you should feel some resistance from the belt. Remove the base blate that surrounds the beater bar. Check the belt. Take care in removing the beater bar, so you can get it back in the same way it comes out. Clean the beater bar while you have the bottom open. If you remove the beater bar to replace the belt, take the time to inspect the cavity behind the beater bar where the vacuum picks up. That is where vacuums usually stop up. Reassemble the vacuum. If necessary, slip the belt over the motor shaft and then slide the roller undre the belt. Install the beater bar back in the sockets and replace the base plate.
Best regards,

--W/D--

Something probably got caught in the beater bar whilst you were vacuuming, that'll cause it to stop itself so that it doesn't cause any further damage, solution:
- make sure the beater bar is clear of obstructions
- step on the red pedal on the back and recline the handle
- turn the machine on with the red power button
- press the gray button next to the red power button, this is the beater bar's ON/OFF button
- if it still doesn't turn, press and hold the gray button down for 10 seconds
- if after this it still doesn't turn, inspect the beater bar again and make sure there are no obstructions and if there aren't, call the Dyson Helpline, they will set you up with a repair with the closest authorized repair dealer in your area

Replacing the belt on the DC-17 is not complicated at all. Once I understood how, the process took about 5 minutes. My best suggestion is to call Dyson and they will quickly and cheerfully walk you through it without making you feel stupid. Here is what they told me: 1. Remove the bottom plate that covers the beater bar, using a flat head screwdriver; pull the beater bar out so that it is only attached by the belt. 2. Use the flat head screwdriver to wedge the belt off the beater bar. It takes a little bit of wiggling, but it is not difficult. 3. Once the belt is free of the beater bar, use the screwdriver to unhook it from the gear that is attached to the motor inside. 4. With the new belt, repeat the steps in reverse, hooking the new belt onto the motor gear, over the beater bar, etc.

Check your clutch to make sure it's engaged. There should be a knob on the foot of the vacuum that can be turned to stop the roller.

Sometimes dust,lint and thread can work its way into the bearings on both ends,take the beater bar out and see if you can turn it in your hand,if it doesn't inspect the ends and clean them.Use what ever you can find to pull out the threads.Or take it outside and hose it off.

I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!