Fujitsu ScanSnap scanner is responding to my computer. But after I have scanned a document, I cannot find the file. I was prompted by the message "There was error opening this document. This file cannot be found. Please help determine what causes the problem, and how to solve it.
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I had this exact same problem. Turned out that I was using the wrong power adapter. Enough power to turn on the scanner lights and connect to the computer, but not enough to actually perform a scan. As soon as I realized I was using the wrong power cord, I switched it up and voila!
Go to msconfig or if you have a registry cleaner, go to the startup menu. Disable and ssmgr (scansnap manager in pfu). Reboot. Open the ScanSnap 1500 and then start the ScanSnap manager. The scanner is now ready to scan.
Hi, Try to scan by using the quick menu as I described below: Check for the ScanSnap Manager icon on the taskbar.
Right click the mouse button over that ScanSnap Manager icon. Select “Scan Button Settings” from the Right-Click Menu.
Select the “Use Quick Menu” check box (it must be checked).
Load the document in the ScanSnap which you want to scan. Pres the “scan” button on the ScanSnap. Click the “Scan to folder” icon in the quick menu when scanning is completed.
The “Scan to Folder” dialog box appears.
Check the scanned image in the “Scan to Folder” dialog box. By clicking save buton, save the scanned data in a specified folder which you select chancing the filename as you want. Hope this helps. If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you. All the best.
I got off the phone with Fujitsu and i was told you need to make sure that the ScanSnap Icon is in the system tray without a Red Line cross through it, so if it is not in your system tray start the snap scan program, if it's disabled re-enable it and you should be good.
Thelatest Fujitsu ScanSnap V2.2 L11 drivers have been patched by me to work withS300, S500, S510 and fi-5110EOX/2/3 PC-based scanners for the MAC. Noneed to buy a new scanner. Just apply the patch and then send me aChristmas card! ;)
Normally only the left mouse button works for dragging PDF file from one ScanSnap Organizer folder to another.
If the left mouse button will not drag the files to another folder, try the right mouse button. If the right mouse button is the only one that works, you have your left and right mouse buttons reversed (see the Mouse settings under the Windows Control Panal).
For interim jams like you mentioned, pull the power cord out of the scanner, close the scanner up, restart your computer, then plug the power cord back in and open up your scanner. Hopefully you will be back to scanning.
I am having a similar problem, but there nothing works permanently. My ScanSnap stopped communicating with the computer, reboots etc, don't work. An interim solution that worked was to reset the computer to an earlier configuration. That worked great for about 20 scans. Then it stopped communicating again. You can tell because the icon-tray changes to an S with a slash through it, and the power light no longer illuminates.
I have tried every uninstall, reinstall, etc. that I can think of. I would like to try to find the registry items and try to fix it there. In any case, if you have an updated answer, I am eager to hear it.