Question about Canon PIXMA MX310 All-In-One Printer

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I have a Printer Canon PIXMA MX310 and I lost my installation CD, DRIVERS and the interface for the Scanner...PLEASE HELP...

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  • jason_2501 May 16, 2010

    Thank you Cindy...I forgot to ADD my system is MAC OS X LEOPARD SYSTEM

  • jason_2501 May 16, 2010

    Printeris working properly, but now i dont have the interface to the SCANNER.

    Thank you again CINDY

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You can download the manuals and software from Canon.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15603

Once you download the software, you should be able to reinstall the software. Remove the previously installed driver (In Windows, Start > Control Panel > Add and Remove Programs (or Uninstall Programs) depenind in the OS.)

I hope this helps.

Cindy Wells

Posted on May 16, 2010

  • Cindy Wells May 16, 2010

    Did you download and install the drivers or the full software or all of the above? I see them as separate files. You need the MP Navigator running and I see two different files in the software section with that name (the software and the "opener"); there is also the Photo-Printer software as well. The printer and scanner drivers are also two separate downloads (with two other drivers listed as well).

    Scanner issues can also be a symptom of a loss of bi-directional communication. Try a new data cable and a different port. If you have a print server or hub, try a direct connection.

    There is a firmware update available for the unit. Be careful, this can lock up a machine worse than your original problem. Try everything else first.

    Which version of the Mac OS do you have? Version 10.2 and earlier you needed to install all of the software before connecting the printer to the computer. (Version 10.4 and later you can connect the printer and then install from the disc or download.)

    I hope this helps.

    Cindy Wells
    (I've used Macs but those were older machines and I don't remember the uninstall details anymore.)


  • Cindy Wells May 16, 2010

    NB: the Navigator will launch a monitor on reboot that needs to be running at all times to communicate with the scanner.

    Cindy Wells


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