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I cannot get my photosmart c5580 to scan I select scan, start can, scan to comuter and get an error says for me to start scanning from computer

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What OS do you have? Do you have the full-featured software installed? If you only have the driver that was built into the OS, that is a generic driver and will not read the buttons on the all-in-one for scanning.
If you plugged in the USB cable before installing the full software, you get the generic driver. Uninstall that driver, unplug the USB cable, and install the full software. Check for updates for your software.

If you have a USB hub or print server, try a direct connection. Often these interfere with the bi-directional communication that allows the computer to see the buttons being pressed.

If the full software is installed, check if the image monitor program is loaded and running. That listens for the activity of the buttons and they will not work if the service is stopped.

Software and drivers:

If you can't launch the scan from the computer, then try a new USB cable and a different USB port. As above try a direct connection if you have a USB hub or print server between the computer and the printer.

I hope this helps.

Cindy Wells

Posted on May 16, 2010

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Can't download hp solution center-how do I scan from computer?

If you go to the link below and chose your OS, then under Drivers select the full feature software and drivers, you will recieve the program. When you run the software it will pop-up a menu of options. On that menu is an install for the additional software. This will reinstall the hp solution center.

Jun 17, 2012 | HP Photosmart C5580 All-In-One InkJet...

2 Answers

Other computer crashed and we lost our disc to be able to scan with our HP Photosmart C5580. Can I get a download for this so we can use our printer again for all the technical things. Thank you. Ellen

Hi There!
For you to install your software without the cd follow these steps:
-Go to -Click on the support & drivers link at the upper right hand part of the homepage -Click on the green box for Support & Drivers -Type in C5580 in the product/model number box -Please select your Operating system ** To verify what is your Operating System click START> right click on My Computer then click on Properties. -on Step 2. click on Driver and under it click on HP Photosmart Full Feature Software & Drivers -click on the Downlaod button on the next page -Click on Save -Once the download is finished just Run or double click on the file that you have downloaded and follow the on screen instructions.
Hope this helps

May 21, 2011 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

HP C5580 has for the past month now completely stopped trying to scan to the computer. I've unplugged the system from the computer (that worked 3 times) now it won't scan at all. Plus the power button...

Make sure you go the the HP website and download the latest drive for your printer for your operating system. save the drive to your computer when you download. Completely uninstall the driver you have now and restart the computer with the printer unplugged from the computer (you won't lose any documents or pictures doing this). Then run the install program you just downloaded.

Hope this helps.

Apr 14, 2011 | HP Photosmart C5580 All-In-One InkJet...

2 Answers

I need to make double sided copies of a document. Please tell me how to do it on a hp photosmart C5580 All-in-one. thanks

The HP Photosmart C5580 does not support Duplex (Double Sided) printing, So you will only be able to print on both sides of a page by manually fliping the page over and printing on the other side of it. If you need it to scan both sides the same problem applies, as the scanner can only scan one side of the paper at a time. Sorry and Hope This Helps!

Mar 14, 2011 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

Hp photosmart c5580 scans a black page

Just check option of your scanner application, it can scan color.

Jan 21, 2011 | Office Equipment & Supplies

1 Answer

I have the HP 6180 Photosmart All in One and I have a newer GaTEWAY COMPUTER. It will not scan my documents and I really am afraid to run the software, as it may stop printing for me. I am not really savvy...


Please give me below information and we can narrow down to fix this problem.

  1. What is the operating system of Gateway Comuter?
  2. Do you get any error message while scanning? what is that error?
  3. Were you able to scan earlier?
  4. How is the printer connected; by USB cable? Ethernet? or Wireless?

Jul 26, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I have a HP C5580 printer and I can not scan to email. Do you have a solution for me Thanks Audrey

Step 1: Configure Windows Mail.


Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail

Step 3: Set Windows Mail as the default e-mail program

  1. Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail.
  2. Click the Tools menu, and then click Options.
  3. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program.
Step 4: Populating E-mail program as scan to destination

  1. Open HP solution center.
  2. Click on Settings.
  3. Go to E-mail Settings.
  4. In the E-mail settings box, select the e-mail program to Windows mail and click apply.
Step 5: Change the Setting “Scan to” in Solution Center
  1. Open HP Solution Center, if it is not already open:
    • Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center.
HP Solution Center opens in a new window.
  1. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens.
  2. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list.
Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.
  1. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.
5. Check the functionality.

Feb 10, 2010 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

It will not scan to pc

Try these steps on the PC:

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

=== Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Nov 26, 2009 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

When trying to scan from the computer or printer to computer, I get an error that says "scanner cannot be initialized, scanner communication error"

A hardware issue is the most likely culprit. You can test that by trying to to a copy from the machine with the computer off. (most scanners have a "copier" function that lets you copy a paper directly to another paper) If you can copy a document or image there, then it's not the scanner, and a new cable might resolve the problem. If you can COPY from the copier, and you have a new cable, but the issue persists, then you would know it is a software issue rather than hardware. In that case, have a technician walk you through removal and reinstallation of the driver and scanning application, OR, try scanning from another photo application, such as MSOffice Photo Editor.

Aug 31, 2009 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

HP photosmart C5580 How scan to computer?

scanning through bluetooth is not possible bluetooth module only pairs the computer and printer and has link only to the basic driver of the computer so you can only print from it
if you want to scan you should connect te usb cable or use a wireless upgrade kit

Aug 10, 2009 | HP Photosmart C5580 All-In-One InkJet...

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