Question about Maytag Neptune MAH5500B Front Load Washer

3 Answers

Neptune washer won't unlock, start cycle. now when i attempt to turn on it has a motor sound with no action

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  • kmtar May 16, 2010

    nd on display. motor now making grinding sound

  • kmtar May 16, 2010

    what does nd mean and now that the motor is making a pulsating grinding sound when i attempt to engage a cycle

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3 Answers

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  • Master
  • 11,896 Answers

Could be a faulty door switch itself. If the switch is bad, washer will remained lock and the washer won't run. Try unplugging it for an hour, press and hold start button for 5 seconds, release, wait 10 minutes, and plug back in. See if this resets and unlocks your door.

Here is a service manual if you need it:

http://www.servicematters.com/maytag_library/docs/16010061.pdf

Posted on May 16, 2010

  • 1 more comment 
  • kmtar May 16, 2010

    what about the motor pulsating off and on, almost like it is cycling. will unplugging "cure" this?

  • Nate Stansfield
    Nate Stansfield May 16, 2010

    OH! You have the no drain error. Either the pump is not functioning or the drain is clogged!

  • Nate Stansfield
    Nate Stansfield May 16, 2010

    I am guessing that your pump is starting to fail, but see if you can
    check it out.



    Here is a service manual that will show you how to get into it.



    http://www.servicematters.com/maytag...s...

    from memory I do not think there is a drain filter, I could be wrong. If you see one, try cleaning it out. But it is an electric pump
    and it can wear out, get damaged and it can be clogged especially if
    you use to much detergent.


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  • Master
  • 6,784 Answers

HI. The ND code is in reference to the drain pump. it is jammed or the actual impeller has detached itself for the inner drive-shaft. this is an internal issue, concerning your drainage pump. The unit will not operate properly in this state. The necessary actions are to extract the pump for inspection. There may be some sort of obstruction inside the pump. if it is , indeed, grinding as you have stated, this will confirm that the impeller may be broken. In this event, the pump will need to be replaced.

Replacing the drainage pump will correct this issue.


Posted on May 16, 2010

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  • Master
  • 8,619 Answers

Hi


Thanks for using FixYa. Please check the wax motor for proper resistance. To check the resistance, disconnect the electrical supply from the washer and remove the wire harness from the wax motor terminals and place ohm meter probes on it. The wax motor should have a resistance of approximately 1900 ohms at room temperature. The machine control monitors the door lock mechanism to ensure the door is locked. This is done through the door lock enable switch. During "lock mode," the shaft of the door lock mechanism is pressed forward by the door lock wax motor, and the shaft presses in the button of the door lock enable switch. If the machine control board sees the switch OPEN during the spin cycle, the machine control board will automatically shut the washer OFF. This is caused by a weak spring in the door lock wax motor. Replace the complete door lock mechanism. To order the door lock and how to replace it instructions please see the link---


Maytag Neptune Washer Door Lock


Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Posted on May 16, 2010

  • Rylee Smith
    Rylee Smith May 16, 2010

    Somehow I missed the error code in your post, from
    what I understand the error code ND means
    “No Drain issue”. You’ll need to
    check for any restriction in pump assembly. It can also be due to a restricted
    drain hose or loose wire at pump. If after cleaning the drain hose the issue is
    not resolved then it means the pump has gone bad and unfortunately needs to be
    replaced. Please do accept the solution if the issue is
    resolved or post a comment for further assistance.









    Thanks


    Rylee



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