Question about Sony Ericsson K800i Cellular Phone

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My new moto q9c all of sudden went to a blank screen after ending a phone call. when i turned the phone back on nothing would 'come up' except for the 'M" logo . I took the battery out for over 4 hours and also talked to a tech on the phone. Since the sreen was frozen we could not even do a soft reset or a hard reset. He gave up and said send it back.. any other solutions?

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  • Anonymous Apr 11, 2008

    I have exactly the same problem and neither of the key combination / hard resets work. Please help!

  • sprintuser22 Apr 14, 2008

    my phone is doing the same thing. It locked up when i was given a low battery signal. I hit ok to close the message and the message wouldnt close. I took the battery out and attempted to restart the phone and now it is stuck at the Motorola logo. I have tried to turn the phone on with just the battery, battery and charger, and charger with no battery. Does anyone know if there is a reset button? or a key combination to reset the phone.

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3 Answers

Does this erase the contacts and information from the phone's memory?

Posted on Jul 29, 2008

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Make sure you put in the battery and charge it for 4 or 5 hours first. This way you have a fully charged battery. Then hold down the center nav key as described and push the power button. Select yes to do a Master Reset. Let it go through its process, should take a few minutes. Then it should come up to the home screen.

Posted on Apr 11, 2008

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  • 19 Answers

You should try to do a hardware reset by
pressing the center navigation key and the power on button at the same time.

that should help

Posted on Mar 31, 2008

  • stefan zach Mar 31, 2008

    or you try
    e+z and pressing the power button

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