Question about HP DeskJet 932c InkJet Printer

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I started to print a document and noticed it was 18 pages and canceled the printing. Now the printer won't print and the button next to the on/off button just flashes when I try to print something. What do I need to do in order to clear this issues?

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I'm not sure why your printer stopped in the first place, but one reason why it won't print is because the print queue is blocked with old document requests.

Try going into your printer properties and remove all documents listed in the print queue.

(Start - Printer/faxes) - default printer - RMB - Properties).

Posted on May 16, 2010

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Clearing the Print Queue in Windows:

Open the Print Queue
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Under normal circumstances, printing documents are cancelled and will disappear from the queue. If one or more do not disappear, shutdown the computer and restart. When shutting down, you may get a message warning you that your print jobs will be lost if you continue. Tell Windows to shutdown anyway. When you restart, Windows may tell you that you have print jobs waiting. Tell Windows to delete them.
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Click Start, Run, and type “Net Stop Spooler” (without the quotes). Then press Enter. Shutdown the computer and restart. The print jobs should be removed. If they are not, shut down the computer again, take a deep breath, and then go for a long walk. The queue should be clear when you return. Note that you must restart the computer for your printers to resume normal operation.


Goodluck,
Please don't forget to rate the solution.

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  2. Try printing a test page from the printer, not from Windows XP. Most printers have a built-in test function that's activated by holding down one or more buttons while the printer is starting up. Check your printer's user manual for instructions. If this page prints successfully, you know the problem is either with your connection or with the software in your computer.
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