Question about SanDisk Sansa Clip MP3 Player

1 Answer

My computer doesn`t see my mp3

When i plug the mp3 in it make that "ding" sound but is not show up.I can`t put music on it because my computer doesn`t see him.

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  • 10 more comments 
  • Anonymous Apr 04, 2008

    My computer doesn't recognize my Sansa Clip MP3 player. I can't put music on it. help!

  • Anonymous Apr 08, 2008

    My computer is not recognizing my sandisk clip player.

  • brent a mess Apr 08, 2008

    my computer does not see my sansa clip. any solutions out there ?

    bb
    please email me.

  • barb07n Apr 08, 2008

    I am having problems getting the computer to let me put music on my mp3 player

  • Curtis Poier May 11, 2008

    my mp3 player is new straight out of the box. Iam trying to install the drivers and necessary updates. I think i did all that but my computer still doesn't recognize my player . Iam trying to charge it up by plugging it into the usb port. The player flashes on its screen with a message "safe to disconnect" then seems to turn off for about 20 sc.Come back on,repeat.

    what is going on here? The player is rca 4GB flash mp3 player.

  • Anonymous Sep 07, 2008

    I have the same problem. It is a sandisk 2 GB mp3 player

  • Anonymous Sep 08, 2008

    same problem

  • waltye Sep 25, 2008

    will not appear on the sendto folder

  • lorena820 Dec 03, 2008

    my sansa clip wont work when i plug it in it only work on my ps3 xbox360 and wiiit sucks

  • Anonymous Apr 06, 2009

    I TrY To PuT MuSic On My Mp3 PlAyEr BuT NoThInG CoMeS Up It jUsT mAkEs A sOuNd AnD tHaT iS aLl NoThInG eLSe HaPpeNs

  • Anonymous Apr 08, 2009

    when i go to my computer sansa folder or portable files are not there i can't download songs in my mp3 because of that.

  • ed reed Apr 08, 2009

    it makes the ding sound but nothing happens

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  • 9 Answers

Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Posted on Apr 29, 2008

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Dec 19, 2008 | SanDisk Sansa Clip MP3 Player

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What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...

Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

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