-Turn it OFF -Put it in the HOLD position -HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in. At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM - In the upper right hand search bar, type in MTP PORTING KIT I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP. GOOD LUCK
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Popular Solutions for SanDisk Sansa Clip MP3 Player
my mp3 player is new straight out of the box. Iam trying to install the drivers and necessary updates. I think i did all that but my computer still doesn't recognize my player . Iam trying to charge it up by plugging it into the usb port. The player flashes on its screen with a message "safe to disconnect" then seems to turn off for about 20 sc.Come back on,repeat.
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