Question about Avaya 5610 IP Phone

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We have 2 phones that were setup at a remote

We have 2 avaya 5610 ip phones that were setup at a remote location through vpn and when they were being setup we could read the display but after programming the phone is operational with no display. Why?

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Have you rebooted them? The display should show the progress of the boot process....what is the last thing it says.

Posted on May 17, 2010

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2 Answers

Does anybody know how to flash the firmware of an avaya 5610sw IP from the VPN to the regular in office


1) Edit your existing 46vpnupgrade.scr file as follows. Don't forget the line at the very bottom of this document!

2) Next set your phone's GROUP back to 0 by pressing the MUTE button (just press it don't hold it down) then enter GROUP on the keypad (47687) and press #.

3) Reboot your phone and the non VPN firmware should be re-installed on the phone.

##################################################
# Release Date: August 26 , 2007
#
# 46XX Software Upgrade Script for VPN Capable H.323 IP Telephone
#
# This file upgrades the following telephones to the
# indicated releases:
# 4620, 4610, 4621, 5610 VPN Build 252
# 5620, 5621 VPN Build 252
#
#
##################################################

IF $GROUP SEQ 0 GOTO NOVPN

IF $MODEL4 SEQ 4610 goto DEFVPN4610
IF $MODEL SEQ 4620D01B goto DEFVPN4620
IF $MODEL SEQ 4621D01A goto DEFVPN4620
IF $MODEL4 SEQ 5610 goto DEFVPN5610
IF $MODEL4 SEQ 5620 goto DEFVPN5620
IF $MODEL4 SEQ 5621 goto DEFVPN5620
goto END


# DEFVPN5610
SET APPNAME i10aVPN23252.bin
goto END

# DEFVPN5620
SET APPNAME i20aVPN23252.bin
goto END

# DEFVPN4610
SET APPNAME a10bVPN23252.bin
goto END

# DEFVPN4620
SET APPNAME a20bVPN23252.bin
goto END

# DEFVPN4625
SET APPNAME a25VPN25252.bin
goto END


# END
GET 46vpnsetting.txt

# NO46xx

# NOVPN
GET 46xxupgrade.scr

Oct 14, 2010 | Avaya 5610 IP Phone

1 Answer

Dial tone, can be called, hear caller, but caller cann't hear me.


The problem is likely either a conflict in compression or a speech path problem.

In Manager, is "Allow Direct Media Path" checked?
If so uncheck and reboot eh phone system, then reboot the remote phone.

Jul 13, 2010 | Avaya 5610 IP Phone

1 Answer

Paging problem with an Avaya 5610 IP


Are the phones local where the phone system is? Are the phones in the same paging group that the 5410's are in?

Sep 23, 2009 | Avaya Computers & Internet

2 Answers

How to configure Avaya's IP Phone 5610?


What IP did you give the phone? When it says discover, its looking for the call server, which it is not finding.

Which system is this on? If IP office, you may need to build an IP route in the system for that subnet.

Feb 13, 2009 | Avaya 5610 IP Phone

2 Answers

Avaya 5610 IP Phone


Press mute reset (mute 73738)

Oct 21, 2008 | Avaya 5610 IP Phone

2 Answers

Avaya 5610 Handset


Has this been fixed yet?

Sep 18, 2008 | Avaya 5610 IP Phone

3 Answers

IP Phone available for IP office?


Hi TexasTom,

I'm not quite clear on your problem. But I think what your describing would be difficult to archive. That's if I understand you correctly!

Perhaps what you might want to consider is this sort of device. It allows to normal (PSTN) telephones to be used as either SIP (VoIP) or as normal PSTN telephones. It does not require a PC once it's been set-up.

Hope this helps.

Kind regards,

Spare head 2.

Jan 04, 2008 | Avaya 5610 IP Phone

1 Answer

Not able to connect to server


The software vpn probably will not work.
Is the vpn tunnel up? Can you ping the IPO? what subnet is the pc?

Oct 22, 2007 | Avaya 4610

1 Answer

Avaya 5610 double display on incoming caller ID


Did you get this fixed. I would double check the firmware files of the phone. And maybe reset it.

Oct 10, 2007 | Avaya 5610 IP Phone

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