Question about GE Monogram® ZISS420DMSS Side by Side Refrigerator

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Ice dispenser will not work

Ice maker makes ice and shuts off when the bin is full as it should. When the ice dispenser lever is pushed to get ice all we get is the hum of the motor trying to get the auger to rotate. Inspection when the bucket is removed is that all is normal with the dispensing bucket the tongs of the rotator will not spin with the door open (door closed button is depressed) sounds like it does with the door shut but there is no rotation of the tongs that would dispense the ice. Could that mechanism be frozen? would the application of a lubricant help to free it? manual effort to rotate the tongs makes it seem they're frozen / stuck. Is this normal?

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Posted on Jan 02, 2017

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SOURCE: ice dispenser will not work

The hair dryer solution worked for me on my GE Monogram side-by-side (Z1SS420DMC). It did not initially work when I just used the dryer on the auger/tongs only, so I had to remove the 6 white screws to the housing, pull that out, and used the hair dryer on the back of the solenoid unit, which did look frozen. I then tested with the door closed button depressed, and pushed the ice dispenser lever in the compartment, and the tongs rotated freely. Now if I can just figured out why it's doing CRUSHED ice only, even on the CUBED setting...

Posted on Nov 05, 2011

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