Hi my name is Jeannie Houghton i have a wireless desktop pro keyboard & optical mouse and i have installed the keyboard but i try installing the mouse but it asked me for the serial number and i dont have one with this product can you help me please thanks.
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Need more information but normally you would hook up the infrared device or usb device to the laptop. Then you would make sure that the keyboard and mouse has new batteries in it. At that point windows should recognize the mouse and keyboard. You may have to push on the connect buttons on the keyboad or mouse to get the laptop to recognize them.
Other then that its not really hard. Just time consuming if it doesn't take right away. Most of the time you don't need software installed unless the manual tells you to install them because windows will recognize them.
Hi! My name is Chuck. Let me try to help you.
Are you using wired or wireless mouse. If wired is it ps/2 or USB?
If wireless below the mouse and Keyboard you'll find a button. It usually looks like a light. Press it down together with button on the dongle until it changes color. Once changed you can try using it.
Hi, first of all you send me some details that, is the light on your keyboard turns on when window start and the mouse light(I think u have optical mouse). Let me know these first then I'll tell u what to do.
When you say you pressed the connect buttons on both the keyboard and mouse, do you mean you pressed the connect button on the receiver, and then you pressed the connect buttons on the mouse and keyboard? If not, then that's what you have to do. The 30 seconds of blinking on the receiver is normal, as it gives you time to find and press the buttons on the mouse and keyboard.
if you have a disc for the new items ,install first,shut down pc, then take the old mouse & keyboard off connect the new wireless ones before rebooting
you may need to sync the mouse & keyboard by holding in the small little button on each item and the reciever unit untill the lights come on indicating it is recieving the signals from both mouse & keyboard.if this does not work put the old mouse back in reboot then go into control panel / mouse, and sellect wireless mouse ,turn off the pc plug the new mouse back in then boot up
I was just about to write "I have the same problem", but i think i fixed it!!!!
background: I move my wireless keybd/mouse between my desktop and laptop units.... All was fine until a few days ago when some update completely disabled my desktop... I think the wireless began malfunctioning about the same time.
Just now, I pressed the ?reconnect button? on the front of the keybd/mouse receiver then pressed the connect buttons on the back of each device and PRESTO!! the keybrd works!!!
I just typed this entire message with the wireless keybd.