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hi i had the same problem and updated gigabeat room to version 3 , not the actual gigabeat just its pc software , and it seems to work ok most of the time but only if i load gigabeat watcher after plugging in my player . hope this helps ,i emailed toshiba uk but they told me that they have no intention of updating the players firmware ,
Yes you can put movies on Gigabeat but it's time consuming and takes 3 programs to do it. We use DVDfab Platinum,3GP_Converter and Windows Media Player. If someone out there has a simpler way please post.
1st. Rip your movie to your hard drive and remember where you put it. (We've found using DVDFab Platinum it's easiest since we have PSP, Gigabeat & I-Pod and it offers a conversion program for all plus burning our home movies is a cinch.)
2nd. Open your 2nd conversion program (we use 3GP_Converter) and drop your burned movie files into it. We love the 3GP cause you just drag & drop. I don't know why the Gigabeat needs an extra conversion but it does, my PSP is easier to get movies onto. =(
3rd. Open your now fully converted movie with Windows Media Player.
And you know the rest: just sync.
While I love my Gigabeat it's pretty ridiculous to have to do all this to watch one little movie because it doesn't always work. However, unlike my PSP I can put a whole bunch of movies & pics & music on my gigabeat without running out of room! My husband is a computer geek and has tried several programs and this is the easiest way he's found to rip movie, yikes!