Question about Toshiba TEC B-SX4 Thermal Label Printer

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TEC B431-GS10 problem- Print-out in labels are only half

Good day! hope you can give me an idea how to check/solve my problem. I have a TEC B431-GS10 thermal printer. The print-out in the labels are only half of the actual label width. Already cleaned thermal head but did not have any effect...please help.. thanks!

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Various possibilities:
- The data cable on the head is not correctly inserted.
- the head is out of order.
- You are printing with a driver with a lower graphic resolution than the head resolution

Posted on Sep 02, 2009


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Posted on Jan 02, 2017


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Height 6.00 cm


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Sorry , but there is insufficient information to solve this issue.
After skipping one label, does it print correctley?
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The energy across the printhead will always be the same. Uneven print is usually caused by uneven pressure along the printhead, usually showing up on the left or right side. It's strange the you're seeing it in the middle. Do you have multiple label sizes ? If so, does it happen only with one size ? A label stuck on the platen roller can cause issues too...maybe check for that.

Hope this helps or a least provides some ideas...

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Please give me an answer

The tec printer functions like any other printer on a windows PC through the use of a driver. You can print to this printer from any application as long as the page you are trying to print matches the label size of the printer.
I hope this helps :)

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You did not adjust the label sensor.(media sensor)

1- for labels with a noth move towards the notch

2-for labels with a space between them move towards middle.


look at page 28 (zoom 400%)

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