Question about Janome Memory Craft 9000 Computerized Sewing Machine

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My Janome customizer 2000 will not write to the scan card. It says that it will not recognize the serial port.

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Hi, I have the same problem with mine. Janome have not been very helpful. I didn't know if it was the card or the card reader/writer. I have a Janome CX500. Have you solved any of the problems?
Louise

Posted on Jul 26, 2010

  • J Shapley Dec 07, 2010

    I am having the same problem, did you ever solve your problem? How??
    Jenifer

  • louisehedges Dec 07, 2010

    Hi, No I didn't. Contacted Janome... they say card in the customiser 2000 now obsolete and would not be able to get one anywhere. The CX500 cannot be updated to take Compact card and adapter (bought adapter ... would not go into machine slot.), also machine is old fashioned technology, according to Janome and cannot be updated.
    So unless you can get any ready made design cards there is no chance of using Customiser 2000. I think very poor for Janome as the machine and customiser that I bought, even though it be about 10 years ago, is now in fact just a sewing machine and not the embroidery machine that I purchased.

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My son managed to download customizier 2000 a couple of years ago for me but an error in the easy edit comes up with Monogram data file does not exist is there anything I can do?

Posted on Mar 04, 2014

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You will need a serial-to-usb adapter if you do not have the correct pin connector on your computer. These are available at most places that sell electronics. Take the Reader/Writer dongle with you to be sure you get the proper pin-number connector. Connect the bridge to the Reader/Writer dongel by connecting the two pin ends. The drivers should automatically install once you insert the USB end into your computer. If not, follow the Install Wizard directions and be prepared to Google for the driver if the Wizard cannot find it. Once the Reader/Writer dongle is connected to your computer via this serial-to-usb bridge, you can find it in the Device Manager listed as an AETN USB to Serial Bridge. Click on the Advanced tab to change the Com Port number. You may also need to set the Bits Per Second Speed in the Port Settings tab. You may also have to change the Com settings in the Customizer 2000 software. It may take some trial and error before you find the settings that enable you to transfer files from your comptuter to your dongle, but once you have them, you are set! I also suggest writing the settings down for future reference.

Master Craft 9000, Win Xp, Vista and Windows 7 (all of which require different

Posted on Mar 02, 2012

  • Bonnie Martin Jan 21, 2013

    asked Jan helped me a long time ago with Janome

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Are you using a USB-to-serial adapter?

I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.

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Please let me know if this doesn't help! Or if there's anything I can help with!! :)

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I ask only because many people don't realize that a necessary step in setting up communication is to set the "COM Port" designation within Customizer/Digitizer.

If you've not done this, within either application, go to >ScanCard>Communication Settings> and choose the COM Port you want to use (you can find out what COM port the cable's using by going to your Start/Task Bar in Windows>Control Panel>System>Hardware>Device Manager>Ports (COM & LPT). There, you should be able to see what port your cable's using.

Then set that COM in your application's Communication Settings dialog box.

Hopefully, I made sense here and explained it well. If I didn't, please let me know where I went goofy and I'm more than happy to clarify!! :)

Also let me know if that does NOT solve your problem!!

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Once you've hooked up (and installed the software for) the adapter and your S&S PC, you need to tell Customizer which COM port to use. To do this, open Customizer (either EasyEdit or EasyImport) and click the "ScanCard" menu item. Choose "Communication Settings" in the drop-down menu and then choose "COM4" in the "Channel" drop-down menu. You may need to play with the "Baud rate" to get the best results.

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