Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Vacuum head is not staying flat

My Dyson vacuum head is not staying flat. Please help.

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  • tlipman May 02, 2008

    When the handle is greater than 45 degrees from upright, the vacuum head and rotating brush do not touch the floor.

  • denlong Jan 03, 2009

    when it is used as a vacuum, the front lifts off the ground and does not go flat the floor. I then push it to the floor, start to sweep again and it lifts up again. A constant problem.

  • Anonymous Mar 22, 2014

    Power head shuts off intermittently when vacuum


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Try changing the short transparant hose under the machine.
Or try removing the hose & reffiting it acts like a spring pivoting the head pushing it flat to the floor.

Posted on May 18, 2008

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Posted on Jan 02, 2017

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Dyson DC25 - Removing and refitting the cleaner head

To remove and refit the cleaner head of your Dyson DC25, please follow the simple steps shown in the video below. This procedure applies to all Dyson DC25 variants.<br /><br />For further help and advice please visit <a href=""></a> and click on Support. <br /><br />Dyson Customer Service<br /><br /><utube src="S4mouxQ_udo&feature=related"><br />

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I have a Dyson DC33. The cleaning head will not stay down. As you move the unit, the head will stay at whatever angle it is last pushes into. So, as you pull the vacuum back and then push it forward,...

Hi Anthony, it's Jack at Dyson.

This sounds very unusual, as the cleaner head should pivot freely in use, allowing the soleplate to remain flat to the floor surface. The cleaner head is designed to adjust automatically to different carpet heights and floor types as you vacuum - this is shown in the video I've attached above.

It would be worth washing both filters as shown in our online Support guide:

We recommend using cold water without any detergent, and allowing both filters at least 24 hours to dry completely before replacing them in the machine. In normal use, the filters should be maintained in this way at least once every 3 months.

It's also worth checking to make sure the internal hose isn't damaged, and that there are no obstructions in the machine. Our online Support guide should help with this:

If you need further help after you've given this a try, I would encourage you to contact us directly so we can provide further assistance - if a repair is needed our experts will be happy to confirm if this is covered under your machine's 5-year guarantee.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

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Power head dyson 25 wont stay upright in transport mode

the lock / change over valve is loos or damaged, I would recommend taking to an authorized Dyson service center.(Authorized service centers will sell Dyson vacuums, if they do not sell NEW Dyson vacuums then chances are the are no Authorized by Dyson. If you have no service center close to you we can help.

Feel free to contact us.


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My dyson head/brushbar will not lie flat while vacuuming?

Something is binding up not allowing it to pivot freely. It may be wear or something broken or stuck in there. The only way to determine what it is causing the problem is to analyze each part while moving the uandle back and forth. It could be multiple isssues and may require a qualified Dyson technician.

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Hi Michael,

I'm sorry to hear about the issue you're having with your DC25. If the cleaner head won't stay attached to the machine in use, you may want to make sure you're attaching it correctly. The link below may help:

If this doesn't help, or if the cleaner head appears to be damaged in any way, please get in touch with us directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 0800 298 0298 (UK).

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Hi there,

I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at so we can provide assistance.

Best wishes,

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Hi there,

I'm sorry to hear you're having difficulties with your DC07. If the head won't stay in contact with the floor, the internal hose may have become twisted. The easiest way to resolve this issue is simply to remove and refit the internal hose, taking care not to overtighten it. The video below may help when doing this.

This should resolve the issue, but if you'd like any further assistance with your machine, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US). One of our advisers will be happy to run through some troubleshooting over the phone with you.

Best wishes,

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