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Zen touch not recognized as connected - Creative Labs Zen Touch MP3 Player

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Hi,
uninstall Media Player 11 (rollback) or get Media Player 10 to install. This seems to be key.
3. You will then need to go to the microsoft web site and download kb891122 (If you have an old version of Media Player 10 get the new version. Make sure you remember where they were downloaded and what they are called. 4. Go to the manual creative downloads and get (a) the latest drivers from the creative web site which would also allow you to use the latest firmware and (b) the latest firmware. 5. Remove all Creative software and drivers from the Add/Remove programs option in the control panel. You may have to uninstall 6. Next go to start --- > run --->regedit. This will open the registry. Search and delete every instance of creative and zen. You will also find an instance that shows the mtp (key says video something or other). You will need to delete that key too (but it only removed for me when the creative zen touch was connected) (again delete this registry key not just the instance pointing to the name - hitting tab once will get you to the key). Close the registry when done. 7. Next go to the hardware manager (easiest way - right click on my computer left click on properties and then select Hardware and then Device manager). 8. Under Universial Serial Bus Controllers uninstall each and every instance of USB Root HUB (be careful if you have a USB mouse and keyboard because this will deactivate them all - Hopefully you saved a ps2 mouse/keyboard or have adapters) THe USB Root Hubs will reinstall upon restart which you should do next. Make sure the zen is not connected. 9. After you restart then start up Windows Media Player and go to the Sync option - I added a couple of files to sync to help with the force reset later with the zen touch. 10. Install the latest drivers that you downloaded from the creative web site (assuming you followed the same order I am placing them in). If not go to the manual download section of the creative site and get them now. 11. Now connect the Zen Touch. 12. While both Windows Media Player and the Zen touch are connected and running - run the firmware upgrade (which again you either have already or need to get from the manual download section of the creative site now). 13. After the firmware is installed go to the creative web site and the automatic download should now recognize the device and get you all the software that you need to operate the player at its optimal performance

Posted on May 16, 2010

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Posted on Jan 02, 2017

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REALLY SPOILED!!!!


Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to www.Creative.com -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

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