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My hp d1360 was fine until yesterday when the paper got jammed and the catrdiges didnt stop moving and printing over and over on the jammed peice if paper. i took the paper out but since the printer will not print. the green light is stable, the computer detects the printer, but it just wont print

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  • Master
  • 503 Answers

Hi,
you need to power off the main button of your printer and wait for a minute then restart it and after that it would work fine.

Posted on May 16, 2010

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What would cause paper jams in a hp 4100 printer


Where is it jamming. Printer this age could have fuser issues, worn rollers that are not picking up properly. Is the jammed paper crinkled up or does the printer stop before damaging the paper? If paper is not damaged, the cause is usually in the paper pickup slipping and causing the printer to think that the paper is either too long or too short. Clean all the rollers in the paper tray cavity with a damp cloth.

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PC communicates with my HP laserjet 1020 but paper does not seem to pull through and wont print and orange fault light flashes then stays on


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Jun 07, 2012 | HP LaserJet 1020 Printer

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Printer screen showing paper jam. There is no paper jam.


Hi, this is a well worn path.

I know its a bore, but follow this, with your CSI Torch open up the rear access covers and look in carefully look. Satisfied replace cover, lift scanner lid, again using your CSI Torch check out the print area for a little peice of offending paper, if needs be try moving the rollers but gentle.

If no, left side hidden away, gentle move the print head carrige to the left there is every possibilty you will find a sodden inkedpeice causing the problem.

If still no paper, then as a lasrt resort reinstall the printer prog, it could be corrupt.

Did you have a paper jam that cased the original error message, if so then the odds are there is a little peice causing the problem. Good Luck.

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The green light on my HP Deskjet 3845 is flashing ..when I try to print it tells me there is a paper jam ..there is no paper jam. I have inspected the printer carefully, reloaded the paper. It will not...


i think u should check for peices of paper ,tiny objects etc that might be obstructing the movement of the paper. also check that the print head is not disconnected from the belt you can check this by slidind the print head from side to side and ensure that both of them are moving hope this helps.

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I have use the HP Deskjet D1360 series printer paper jam


Simple and slowly remove the jamm'ed paper. Please be sure to inspect the system in detail (you may need tweezers) for any small pieces of random paper laying around.

After this you should be set please let us know if this issue persists as this would be a sign of other issues.

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1-888-361-8511

May 24, 2010 | Office Equipment & Supplies

1 Answer

Printer says there is a paper jam but there isn't


: Clear the jam from paper tray 1
  1. Remove all paper from the output tray.
  2. Turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Lift the output tray and then check for jammed paper in input tray 1. Use these steps to remove any jammed paper.
    1. Raise the output tray. Figure 3: Raise the output tray c01321359.gif
    2. Grasp the jammed paper and pull it out of the product, toward you.
    3. Lower the output tray.
  5. Plug the power cord back into the product.
  6. Try printing a document.
    1. Remove all paper from the output tray.
    2. Turn off the product.
    3. Unplug the power cord from the back of the product.
    4. Lift the product off tray 2.
    5. Remove the jammed paper from the bottom of the product or from tray 2.
    6. Reposition the product on top of tray 2.
    7. Plug the power cord back into the product.
    8. Try printing a document.
    • If the issue is resolved, do not continue troubleshooting.
    • If the issue continues, proceed to the next step.
If you would prefer to view a video with audio instructions, click here (in English).
  1. Turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the ADF input tray and open the ADF cover. Figure 4: Open the ADF cover c01285903.jpg
  4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside. Figure 5: Remove the jam cleanout part c01285904.jpg
  5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open. Figure 6: Lift the green lever c01285905.jpg
  6. Check the ADF paper path for jammed paper. Figure 7: Paper jammed in ADF paper path c01461018.gif
  7. Check for jammed paper where paper enters the ADF paper cleanout. Figure 8: Paper jammed as it enters the ADF paper cleanout c01461019.gif
  8. Gently remove the paper without tearing it. Figure 9: Remove the jammed paper
    • If the paper does not come out with gentle pulling, follow these instructions.
      1. Open the ADF, and then use both hands to gently loosen the paper.
      2. When the paper is free, gently pull it out.
      3. Close the ADF.
  9. Lower the green lever.
  10. Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
  11. Replace the ADF input tray.
    • Figure 11: Follow the correct method to attach the ADF frame c01461020.gifc01461021.gif
    • Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

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The print cartridge cradle cannot move.


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I fixed this problem by disconnecting the power cord from the power-strip and connecting it directly into the wall. My printer was not getting enough voltage from the power-strip. I hope this helps.

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