Question about Canon Pixma MP500 All-In-One InkJet Printer

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Won't take paper

My printer says it as enough ink and everything is fine, but whenever I try to actually print something, it takes the paper halfway and says it's jammed. If I "un-jam" the paper, it continues to print regularly. My main point being, the printer just won't take the paper all the way. I believe it is something wrong with the loading of the paper, and not the printer itself. I thought I might have jammed something inside by accident, but the paper path is clear. Anyone have this problem or can help me?

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  • sues_shaw Jan 17, 2009

    I have the same problem, been trying for hours to sort it, it will not take any papert at all... i tied doing a maintence check, cleaning rollers and print check, i can here it doing somethng but wont take paper... it keeps saying paper jammed!! help!! before i throw the thing out the window...

  • cschapman10
    cschapman10 Nov 22, 2012

    Help me too

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Clean The Paper Feed Rollers Using The Unit's Operation Panel If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit. Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary and no more than three (3) times.

  1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.

  2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for additional information.

  3. Press the <Menu> button.

  4. Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.


    Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.


  5. Use the right / left cursor button to select [Maintenance] and the press the <OK> button.

  6. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.

    Won't take paper - 05sj00164_01_en.gif

  7. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)

  8. To check if the rollers are clean, load a sheet of Letter-sized plain paper in the same paper source you selected in step 2, and press the <Open> button.

  9. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.



  10. Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)


    Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.
ASF
mp500_asf_led.gif

Cassette

mp_500_cassette_feed_switch_led.jpg


Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Source setting in the printer driver. If the option is not set to 'Paper Feed Switch', paper will feed from the source selected in the driver.
Click to return to step 2 above.

Posted on Apr 03, 2008

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