Question about Ahead Software Nero 6.0 (60045) for PC

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Unable to uninstall Nero-

Hi, I'm unable to uninstall nero-7 from my system, It populates an error message as
Internal Error:
Custom action DLL crashed on last call in function 'NeroAg_Unregistercomex'. The installer must now exit.
crash thread ID 1912
current thread ID 160

Pls help!!

Posted by on

  • Anonymous Dec 29, 2008

    error message received

  • Anonymous Jan 22, 2009

    have the same Problem

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2 Answers

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Vista is very picky - and you have to have at least version 7.5.9.0, or newer (but, with my vista 7.5.9.0 worked). Since you have nero-7 you can download the latest and use your key from your current nero-7 cd.

Posted on Mar 30, 2008

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Try reinstalling nero, use the complete option if there is one.
Then go to download.com and download a program called CCleaner (it is a great program for cleaning out internet history and un-used files safely)
You will see 4 tabs on the left 1. cleaner 2. registry 3.tools 4. options
First at the bottom from when it opens up you sre in default cleaner, analyze and when done run cleaner (note you will have to run cleaner twice probably).
second click registry then at bottom scan for issues, when done select fix selected issues (when the pop up appears select no you do not want to back up the registry) next pop up select fix selected issues.
Third select tools, find nero in the list of programs and remove using CCleaner's remove tool.
This should fix your problem.

Posted on Mar 30, 2008

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2 Answers

This is the error message I receive when I try to view siles: This program requires the file advrcntr2.dll, which was not found on this system. What do I have to do to rectify the problem?


Most advrcntr2.dll "not found" errors are due to issues with the Nero CD and DVD burning software program. The advrcntr2.dll DLL file is a file that must exist in the correct folder for Nero to burn CDs or DVDs.
Most often the "This program requires the file advrcntr2.dll, which was not found on this system." error, are caused when, for whatever reason, the advrcntr2.dll file is deleted or moved from its proper location.
The advrcntr2.dll file might go "missing" because it was accidentally deleted from the folder, because an anti-virus or other security program mistakenly removed it thinking it was a security threat, or perhaps when you last upgraded or reinstalled Nero.

Do not, under any circumstances, download the advrcntr2.dll file from any "DLL download site." There are several reasons that downloading DLLs from these sites are never a good idea. (If you've already downloaded advrcntr2.dll from one of those DLL download sites, remove it from wherever you copied it to and continue with the following steps).
Restart your computer. The advrcntr2.dll error might be a fluke and a simple restart could clear it up completely.
Record the serial number of your particular Nero installation. Follow these instructions on Nero's site for locating the serial number to your particular Nero version.
If you can't find your Nero serial number using Nero's instructions a product key finder program could help. (here is one that may help: http://download.cnet.com/Keyfinder-2010/3000-2094_4-75183881.html?tag=mncol;2 )
Uninstall Nero from your computer.
Be sure to uninstall using the Uninstall Nero link in the Nero program group (if available) or use the Programs or Add/Remove Programs utility in Control Panel.
Restart your computer.
Download the Nero General CleanTool utility ( http://www.nero.com/enu/tools-utilities.html ). Install and run this free program from Nero. This utility will ensure that Nero is 100% removed from your computer.
Restart your computer again, just to be safe.
Reinstall Nero from your original installation CD or downloaded file. Hopefully, this step should restore the advrcntr2.dll file.
Install the latest update to your Nero program if there is one available. There may have been certain issues in your original version of Nero that caused the advrcntr2.dll error you've been seeing.
Restart your computer again.
Run a virus/malware scan of your entire system if the Nero reinstallation steps don't resolve your issue. Some advrcntr2.dll issues can actually be related to hostile programs that masquerade as the advrcntr2.dll file.
Note: The advrcntr2.dll file should be located in the C:\Program Files\Common Files\Ahead\Lib folder. If you find the advrcntr2.dll file in the C:\Windows or C:\Windows\System32 folder, chances are it is not Nero's legitimate advrcntr2.dll file.
Hope this helps you.

Nov 27, 2010 | Ahead Software Nero Express 6.0 (NERO6OEM)...

1 Answer

How can I remove Nero 7 Essentials from my computer? It keeps saying it has an internal error when I try to remove it from add or remove programs in the control panel. I need some assistance!!!


Uninstalling a Nero product did not work correctly?
Use Nero General CleanTool to delete all remaining Nero entries from your system
Nero General CleanTool download @ http://www.nero.com/enu/tools-utilities.html

Hope it helps.

Aug 29, 2010 | Ahead Software Nero 7 Essentials Suite...

1 Answer

Problem with nero 8


Sir,
run the nero removal tool and then try installing the latest version
this problem was in the beta testing until they released the vista compatible version

also go through all these links
link 1
link 2
link 3
Thanks Good Luck
Appreciate to rate as "Fixya"

Jun 27, 2009 | Ahead Software Nero 7 Essentials Suite...

2 Answers

I was uninstalling nero7 from my system.But during uninstallation,the system showed an error that custom action DLL crashed on last call in function'NeroAg_UnregisterComEx'. Crash Thread ID 5304 Current...


Hi, 
http://www.revouninstaller.com/revosetup.exe

Here is what you need!!! Click on the Above Link and install the Revo Unistaller. Will unistall any applications.


Hope This Helps!!!  Please Rate my Response!!! Thanks!!! 
PREM

Mar 02, 2009 | Computers & Internet

1 Answer

Problem with nero 7 ultra edtion


Good day, what you need to do is remove the CD. clean the surface or use a lens cleaner. what is happening is an error from your CD. It is a read-error. with this you should be able to install it perfrectly. if the problem persist get another cd or copy the file inot your C:/ drive and run it from there. Good luck

Dec 29, 2008 | Ahead Software Nero 6 Ultra Edition...

1 Answer

Dll fix


have you complete the installation fully? you need to make sure it complete.. you may want to read below link to have more understanding about dll error...
http://etech.maiila.com/repair-kernel-32-errors-and-fix-dll-file-error-messages

hope this helps...

Nov 05, 2008 | Ahead Software Nero 6.3 Reloaded (60096)...

1 Answer

Nero 7 unistallation fail


Download the nero clean tool from here...

http://www.nero.com/eng/support-nero7-tools-utilities.html


Then re-install the Nero demo again, you have to do this otherwise the clean tool will not work correctly.

Then run the clean tool, this will clear all of the entries installed by Nero.

Hope this helps

Regards

Please Remember To Rate

Aug 19, 2008 | Ahead Software Nero 6 Ultra Edition...

3 Answers

Could not install nero 7 essentials - suit 1


1)install nero with the internet connection disconnectd . 2)or completly remove all previous nero progrma . 3) remove temporary installtion files 4) check whether your operating system is windows xp service pack 2 . vista dosent support nero 7

Dec 04, 2007 | Computers & Internet

2 Answers

Unable to install nero 7.10


Do you know how to work in the Reg editor if you do then search for nero? delete it completely from the registry then it might install nero 7.10

Sep 03, 2007 | Computers & Internet

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