Question about Kenmore 66469 / 66462 / 66464 Microwave Oven

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There is a clicking sound and the glass turntable will not spin. The fan and the microwave works but the glass tray won't turn. The triangular support for the glass tray will not spin

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Hi


Thanks for using FixYa. It can be due to a bad magnetron or a bad high voltage diode. If the sound is like a loud hum/buzz then it’s the magnetron that has gone bad and needs to be replaced. Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on May 16, 2010

  • rks43 May 16, 2010

    It is not a buzz or hum, it is a fairly loud clicking sound. The sound is similar to a childs clicker toy...when the person presses it it clicks. It is a single click about once per second.

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hi suzanne.
If the glass tray in your microwave doesn't turn, it may be due to a broken drive motor. Most units have a round glass turntable which has a motor driven coupler and roller guide turning the tray. To access the motor, first unplug the microwave and remove the bottom panel.

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Repairs are expensive. New microwaves are cheap. But you don't have to spend a dime on either. If your microwave turntable stopped spinning, here's an easy way to try and fix it. And all you need is some warm, soapy water and your own two hands. You don't have to be an appliance expert to troubleshoot a seemingly broken microwave turntable. You might find that all your little Zappy needs is a checkup and a good, thorough cleaning. If you follow these steps and find that your microwave still isn't turning, it probably means the motor has spun it's last spin. Then it's time to retire old Zappy. Unplug the microwave. Safety first, kids. Remove the glass tray and the circular turntable guide. Wash them both in warm, soapy water to get rid of anything stuck. Pay special attention to the rollers on your turntable guide, making sure they're able to spin freely. Clean the internal cavity. Make sure to check your microwave's center cavity to make sure it's free of movement-hindering (and gross) leftover food. Check that the drive bushing is working. Make sure that the drive bushing, the plastic mechanism in the bottom of the microwave's interior that the glass tray turns on, isn't worn out or split in two. If it is, you'll need to have it replaced. Put it back together. Put the turntable guide back into the circular groove. Place the glass tray turntable over the turntable guide and onto the drive bushing. Adjust until the drive bushing should fits perfectly into the grooves of the glass tray. Test it out. Zap a mug of water for a short bit to see if you fixed the problem. Do not run the microwave without anything in it.

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Well first of all you can try to clean the turntable- Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable. With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing. If further you have the same problem then this could be a failing turntable motor...... Please post comments for further help or information.......

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