Question about LG WM3431H Washer and Dryer
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Sounds like the impeller has come off the pump motor shaft. If you push it back on, it will just fall off again. You will need to replace the pump motor. Let me know the model number you have if you'd like detailed instructions on how to replace it. (instructions are a bit lenghty, and I'd rate the repair about a 6.5 or 7 on a 1 - 10 difficulty scale.)
Posted on Mar 24, 2009
If your washer won't drain, check these:
It spins, but doesn't pump
It doesn't spin or pump
It pumps, but the water returns
It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.
To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port.
Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.
If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.
It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it.
It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems:
Posted on May 06, 2009
The pump is clogged with most likely a coin. You need to get access to the pump then remove the hoses.(Make sure you put a pan under the hoses to catch the water) After that you should be able to remove the objects.
Posted on Jun 28, 2009
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
and you'll see a list of major sub-components with diagrams and parts.
The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.
Since the washer will drain the problem is not in the Lid Switch (which tends to happen quite often with these washers)
The problem does however point to the Neutral Drain Assembly.
This is a Whirlpool PDF on how these washers operate. It has a detailed section on how the transmission works.
Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.
The buzzing sound that you hear could be the small cams in the assembly trying to connect with the main spin gear.
Ours had basically the same problems.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).
You don't have to remove the drum.
See the following for how to access the transmission.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.
Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.
Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.
If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.
If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.
As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.
Posted on Nov 25, 2009
Tips for a great answer:
Oct 05, 2015 | LG Washing Machines
Jan 17, 2013 | LG WM3431H Washer and Dryer
Jul 09, 2012 | Kenmore Washing Machines
Jun 08, 2011 | Washing Machines
Apr 23, 2011 | Frigidaire Affinity ATF7000E Front Load...
Jan 10, 2011 | LG WM3431H Washer and Dryer
Dec 19, 2009 | Frigidaire GLTF2940ES Front Load Washer
Oct 24, 2009 | LG WM-2277HW Front Load Washer
May 06, 2009 | LG WM3431H Washer and Dryer
Jan 03, 2013 | LG WM3431H Washer and Dryer
Jun 19, 2012 | LG WM3431H Washer and Dryer
Jun 18, 2012 | LG WM3431H Washer and Dryer
74 people viewed this question
Usually answered in minutes!