Question about Panasonic BL-C10A Network Camera

2 Answers

Can't connect to network camera from remote location

Just registered my Network Camera from home but cannot connect to it to watch what is going on at the camera's location

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  • joeburke6 May 15, 2010

    I have a Panasonic Network Camera connected to the computer at my retail store. I left work and the camera was working fine but when I tried to log on to the network camera using the web address I was assigned I could not connect to it. These cameras have an IP address thast allows you to view them from any computer with access to the internet.

  • joeburke6 May 15, 2010

    New to this type of support but he person who contacted me was very helpful and wasn't offended by my miscues, I hope..

  • joeburke6 May 16, 2010

    Lee,

    It's a new day so I am going to start at the source of the problem. I am going into work with my laptop which I was using at home in my attempt to log into the network the camera is on and try it all over again. I might even read the entire manual that came with the camera if all else fails. Panasonic has weekday support for network cameras so I can always go there Monday and I will keep you informed as to what solution worked. Thanks again for your help, Joe

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Hi,
I want to make sure I am understanding your problem correctly. You can view it at home, but you can't remotely connect to it from another computer? One work around is to use a program like teamviewer or logmein and you can directly connect to your home computer and see and control that computer from a remote location then you could see whatever you can see at home. If you need further assistance let me know.
Thank you,
Lee

Posted on May 15, 2010

  • 2 more comments 
  • Lee A.
    Lee A. May 15, 2010

    Ok, well you asked for further assistance before you even responded to me. Please reconsider and rate my solution appropriately. Just because it has a ip address you can access there are a lot of factors as to why it will not work from a remote connection. I assume by you saying it worked while you were at work, meant you could view it from the computer/network it was hooked up to. I was giving you a simple work around until you can finish troubleshooting and get it working the way it's meant to. These sort of issues can take quite a bit of troubleshooting. Firewalls is one reason among many that it may not be working.
    Thanks,
    Lee


  • joeburke6 May 15, 2010

    Didn't mean to be rude but I thought you didn't understand my problem when you spoke about seeing the computer. I didn't realize I was being directed to a fix all solution site but because I was prompted from the Panasonic site I would get help from techs that deal with these type of cameras and nothing else. I will follow up and rate your help. Thank you

  • Lee A.
    Lee A. May 15, 2010

    Also what troubleshooting steps have you tried already? What port are you using to access the camera? You can view the manual here:
    http://service.us.panasonic.com/OPERMANP...
    Also you can call this number for support as well: 1-800-272-7033

    Pleas reconsider and accept/rate my solution appropriately and I will be happy to assist you further if need be.
    Thanks,
    Lee


  • Lee A.
    Lee A. May 15, 2010

    Actually our system can be quite confusing and/or easily misunderstood. I am glad you found my information helpful. If you still need any assistance let me know. Also if you do locate the specific problem feel free to let me know what worked for you that information is always helpful for future problems.
    Thanks again,
    Lee


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You may have to configure your router to allow access to your camera. Not all routers are supported and compatible with the plug and play feature of BL-C10A. What is the brand and model of your router?

Posted on May 15, 2010

  • 1 more comment 
  • joeburke6 May 15, 2010

    I use a Lynksys at the location where the camera is setup (don't know the model#) and it works fine at that location. It is when I attempt to check on what is going on at my store from a home computer that I have a problem and there are no firewall or security issues to block access to this camera

  • Liza Halbrook
    Liza Halbrook May 15, 2010

    Also, 1 camera requires 1.56mbps bandwidth @ maximum rate of 8fps with sound. Please verify if your current internet connection can support the bandwidth requirement.

  • Liza Halbrook
    Liza Halbrook May 16, 2010

    Also, make sure that the "Privacy" setting is off to allow monitoring from the internet.

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Port forward


I am assuming that you are running the camera in a remote place that is NOT your home. (Such as work.)

Do you have access to the on-site location's gateway/router system? If so, make sure that you are logging into the camera's web interface.

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