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I have a Kenmore Elite HE3. The drum suddenly stopped turning. The timer works but the dryer makes no noise or turns.

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  • Dryers Master
  • 7,482 Answers

ALWAYS UNPLUG YOUR DRYER BEFORE ATTEMPTING TO DO ANY WORK ON IT.
Sounds like your problem may be a broken belt, or the belt may have slipped off of the motor pulley, or idler arm pulley.
If you have to replace your drum belt and if you have a front loading machine.
Remove the electrical console that holds the timer switch, start switch, etc. from the top of the dryer. Be real careful not to knock any of the wires off of the timer switch. Then remove the top of the dryer.
Remove the front of the machine, this will expose the belt and drum, remove the drum and belt and this will expose the drum rollers, idler arm bracket with pulley, and motor with pulley. Pay attention to the route of the belt, this will come in handy when you go to reinstall the belt and drum.
Sometimes the belt will slip off of the idler arm or motor causing the drum not to turn.
While you have the drum out, I would recommend that you lubricate the drum rollers at the shaft of the roller with a good grade of machine oil like 3 in One oil. This will save you a problem later with the rollers getting noisy, also check your drum rollers for flat spots, if they have flat spots on them this will cause a noise like a thumping type noise. You will need to replace the drum rollers if they have flat spots on them.
I will include these two websites for parts and further help:
http://www.partselect.com/
http://www.appliancepartspros.com/index.aspx
Both also have chat assistance 24/7.
Good luck,
I hope this helps
Please do not forget to rate me
Thank you

Posted on May 16, 2010

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Posted on Jan 02, 2017

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1 Answer

The drum in my kenmore elite he3 wont turn


That is a bad sign. If the buzzing starts when you press the start button and stops when you release its almost safe to say that the motor has a dead short or grounded out and causing that to happen. You can check the start switch by getting a multimeter and with the dryer unplugged take the wires off the switch, place a lead on each pin and press the start with meter set for continuity. If it shows continuity when presed and stops when released your motor is shot and needs to be replaced.
Now if you press the start button and the machine starts to hum and continues to hum its possible that something has gotten caught in the blower wheel and binding the motor up. Depending on the make and model the location and access to it vaaries.
If you can turn the drum and then the dryer starts you have a bad motor. The way the dryer works is when you initially push the start button, electricity is sent to the start winding, or stator, of the motor. This will in turn start the motor turning. From there the stator will drop out of the electrical process and at the same time the run winding, or rotor, will take over and the motor will continie to run. Your stator is damaged, has a burn spot, etc so by you turning the drum, the belt around the drum is moved which is attached to the motor pulley. You basically take the place of the stator. Long story short, you have a bad motor.

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