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I can install a Video player on your Hp Compaq and fix the issue for you, I can take remote access of your system and fix issue for you, one time charges USD 20; pay ONLY if the issue is resolved.
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I'm very late to your question, but the problem is that this drive doesn't burn DVDs (i.e., it was not designed to do that). It's a CD-RW, DVD-ROM (read only).
i think your problem is that your lens( laser lens) that reads the disk is dirty. Try this get q-tip and put just little rubbing alcohol and clean the lens.
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