Question about Dell Wireless 2350 Router

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Dell 2350 router configuration problem

I have a dell 2350 router that was working properly for some time. I use it with my Inspiron 6400 laptop. After installing different types of virus proectection several problems began to arise, not being able to access the internet via wireless being one. A so-called computer-savvy person thought he "fixed" my internet problem by I believe doing a system restore months ago, and we have not been able to access the wireless since. I tried re-installing the router and every time the compter goes through the installation process, it ends with unable to configure router (failure). Please help!! thanks

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Have you tried to use auto settings at ip adress, maigate and dns configuration at the laptop? Is it possible to browse the internet when the laptop is cable connected at the router?

Waiting clarification, don't hesitate to post.

Thanks and regards
Please kindly rate this solution
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

Posted on May 15, 2010

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  • bridgettsull May 15, 2010

    Thanks for your quick response. Yes, the ip is auto and I am able to connect directly to the internet but not by using my router, even if plug the cables through it. I have to connect directly from my computer to the modem. thanks

  • Stelios
    Stelios May 15, 2010

    In that case the problem is for sure at the router section, as you already mentioned. Have you tried to reset the router (or even better to restore at factory defaults?

    In case of a problem or clarification, don't hesitate to post me a reply.
    If you are satisfied, rate my solution with the "thumbs" or add a testimonial.

    Thanks and regards
    Please kindly rate this solution
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114


  • bridgettsull May 15, 2010

    When I try to reinstall the router, the problem I get is that it is unable to configure, I am going to attempt your suggestion to restore my computer back to factory settings, I will let you know how this works. Thanks for all your help!

  • Stelios
    Stelios May 15, 2010

    URGENT - URGENT Don't restore the computer at factory defaults. I asked you to restore THE ROUTER at factory defaults setting.

    Awaiting your results. In case of a problem or clarification, don't hesitate to post me a reply.
    If you are satisfied, rate my solution with the "thumbs" or add a testimonial.

    Thanks and regards
    Please kindly rate this solution
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114


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