Question about Microsoft Xbox 360 Console

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Xbox live connection

Cant connect to xbox live its gets to dns failed dont know what to do ????????

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  • scottlamay Aug 04, 2008

    can you use a different cable provider modem to get X-box live

  • Anonymous Mar 31, 2014

    I DONT KNOW WERE TO TYPE IN THE XBOX LIVE CODE ON XBOX ONE

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When your DNS fails, its not your fault, you are doing everything fight. The DNS is a result from your ISP. (Internet service provider). It could be because your modem is faulty or their service is just down at the moment. If you have a motorola modem, make sure that the 4 top lights are solid green. This problem just happened to me and i called brighthouse. They came to my house the next day, replaced the modem, and it was all free. They also credited my account for the 2 days it didnt work.

Posted on Mar 30, 2008

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If you had a computer connected to this modem, it would also tell you that the DNS failed and you wouldnt be able to access the internet. This happened to me before. The DNS server is a problem on your internet service provider's side. Make sure that the modem is running properly. Also, if you still cant solve the problem, you can call them up, they may be able to fix the problem over the phone, if not, it could very much be a faulty modem. (They arent always perfect when they are manufactured and tend to die quickly.)

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Try calling XBOX customer support. They will know exactly how to fix your problem. Their number is 1-800-4MY-XBOX. (1-800-469-9269). This is the best way to fix this problem because the technicians are certified and they know what to do.

Hope this helps,
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You might not have been banned. Not being able to connect to the DNS or having it fail can be caused by a few things:
The DNS address serves couldn't be reached
The info on the DNS server couldn't be snagged from your ISP or the DHCP server
The DNS values in the dashboard are wrong.

I don't want to come off like I am insulting your intelligence, but check your internet connection to make sure you have the ability to connect. I'm sure it is all in proper order. So the next thing you need to do is check to see if you IP is set and passes all the tests. If it isn't then you can click the more link on the test page to follow the directions on how to fix it.

You may also want to check out if you are using a XBOX live compatible ISP. Click on Learn More to see if you are using the right ISP or to adjust your settings. You can also check out the connectivity wizard to find out if there are some other issues revolving around this.

Still running into problems!?!?!? try running the modem directly into your XBOX. This has helped me in a few time of need.

Here are some helpful links on what you can do when your DNS fails:
http://xbox360help.blogspot.com/2007/03/dns-failed-on-xbox-360-live-test.html
And a link to a forum discussion regarding failed DNS
http://forum.teamxbox.com/archive/index.php/t-411837.html









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Connect it to your router with an ethernet cable.
Make sure the router is setup correctly to your modem, if you can connect all your devices by ethernet cable to the internet then it's set.
If you are using a wireless connection and if it asks for the WEP or WPA key, make sure that you are entering the correct encryption key. You may want to call your router manufacturer to know the correct key for the wireless connection. FYI, it will say that the wireless network is connected but it will still fail the IP Address.

If you have a wired connection and the IP Address or DNS failed, I suggest you to call your Internet Service Provider to check for the Internet connection and obtain these (static IP address, subnet mask, default gateway, primary DNS server and secondary DNS server). If your Internet is okay, enter the IP settings manually on the console (System > Network Settings > Edit Settings > IP settings).

That should work.

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