Question about Office Equipment & Supplies

4 Answers

Xerox 6120 printer fuser jam

Help! I have a xerox 6120 with aper jammed inside the fuser assembly but I don't know how to unlock it to get out the smaller pieces. Can you please help?
Vancouver, BC

Posted by on


4 Answers

Arrived at Alternative Solution: OK. Took small, but bright, flashlight and after lifting green handles up to their extreme positions and then lifting the wide flap - guide thing (? - where is the friggin Xeroz 6120 Schematic!??), was able to scutinize narrow area and locate accordinied paper particle that was lodged up against bottom-most portion of central thingy (schematic again!?) - sensor, guide (????).

Rigged up a comparatively small orfice tip for vacuum cleaner; and with green handles and flap held up, inserted vacuum tip down into narrow space to **** up particle. Worked!!!

BUT, now printer output no longer jamming, BUT, printed pages have 1/4" curl distortion to top right page edge with some distortion (1/8" or so) to right hand portion of top of page. A Jam in the making...

I removed the imaging unit and scrutinized the pick-up set up and there's no corresponding assembly that would account for such distortions. Perhaps is up in printer's upper paper path somewhre but I'm unable to determine due to inaccessability of Xerox design.

Any advise would be appreciated. Turning the machine over to Xerox tech is not viable due to their inflated service rates; rates that would soon approach the cost of a new machine. Interresting economics they've engineered in this technology.

Posted on Oct 03, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

It'd really be helpful if somebody offerred schematics (illustrations) of the printer that indicate the positions of the various mechanical elements requiring attention. The 6120 User manual and Guide is less than helpful in this regard. Xerox's illustrarted support in their manual regarding use of the little control panel Menu on the front of the 6120 is a fine example of arcane humor. Lest we be too appreciative!

Posted on Oct 02, 2008


Thank you for your time. I appreciate your help. Your response is consistent with my experience of removing screws and trying to access the fuser without jeopardizing/damaging any components.
This afternoon, Tech support at Xerox avoided the fuser access issue entirely by offering to replace the printer within three days under my existing warranty. I have only to remove my cartridges and place them in the new unit. This is most certainly an equitable solution and one that acknowledges the good sense of your evaluation: It was just too ambitious a task for this rookie.

Posted on Apr 01, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

Other then releasing the paper with the green levers on the fuser, there is not much other then removing the fuser, and that is pretty labor intensive on a 6120.
You have to remove the back and side covers, the 4 screws from the sides, and a connector that is pretty difficult to access.

Posted on Mar 31, 2008

  • Rick Kasper Apr 01, 2008

    Yep,, it is. I should have asked how long you have had it. They have a one year depot warranty which they are very good about.

    Yeah it is a pretty time consuming venture for a smaller printer.

    Glad it's being handled for you.


1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

A HP Color Laserjet 3000n has the following errors and will not print: 13.20.00 Jam Inside Front Door 13.20.00 Fuser Jam Inside Top Cover Error messages switch back and forth. I have checked for paper in...

Usually I have found that there is a scrunched up piece or bit of paper in the fuser.
I am adding a link below that will take you through the step-by-step process and you should find the source of the problem. Be careful when touching the fuser that thing gets HOT!!

Please let me know if this has helped and if i can help you any further.

Mar 31, 2011 | HP Office Equipment & Supplies

1 Answer

Removing fuser problem

I can't find any documentation on this online, other than from Xerox site. Could you send me the link to the documentation on Xerox's site, so I know you're looking at the same thing I find there?

Sep 02, 2007 | Xerox Phaser 6250DP Laser Printer

2 Answers

047-320 error

When we had this error code, we tried all the doors. No luck. I checked the fuser and there was a piece of paper jammed inside. We now know that we need a new fuser before the error message will go away, but it was the paper jam inside the fuser that caused the fault code. The fuser simply got too hot with the paper in there and burned up, apparently.

Dec 30, 2009 | Xerox Office Equipment & Supplies

1 Answer

Xerox Phaser 7700DN jam at fuser

Those rollers are necessary to feed paper from the fuser. Order PN 116-1759-00 which is the 15 inch long shaft w/ 4 rollers

Item, Inc.

Nov 10, 2009 | Xerox Phaser 7700DN Laser Printer

3 Answers

Xerox Phaser 3100 Printer Error Fuser Temp.

fuser Temp printer error problem.please give me the solution.

Sep 14, 2009 | Xerox Phaser 6120/YN Laser Printer

1 Answer

Paper folds and jams before

your description points to a fuser assembly problem which is right where you looked. I'm not sure what that plastic piece is from. if it is black, it probably came from the fuser. That is a replaceable part, but I'm not sure you can still purchase them from Xerox.

Jun 24, 2008 | Xerox WorkCentre XD100 All-In-One Laser...

2 Answers

Xerox phaser 6120 laser printer paper jam fuser

You can remove the imaging unit, then
Depending on the stock being used for the job, raise or lower the left and right colored Fuser separator levers. The levers will stay in the raised or lowered position on their own.
the levers are green. The fuser itself is not easy to remove.
Do you have any warranty left on the machine? Or a depot repair agreement?

May 19, 2008 | Xerox Phaser 6250DP Laser Printer

1 Answer

Xerox xc830

If it is making it to that final roller area, the fuser gear is broken.
I would almost bet my house that if you look toward the back of the machine, you will find the gear laying in the bottom of the machine in 3 or 4 pieces.
I am assuming some things here.
1 is that the paper is not damaged, and you are talking that it has just entered the heat roller area.
Easy gear to replace, it is on the back of the fuser assembly, you can locate it, by going all the way to the inside ( back) of that fuser assembly. CAREFUL it will be hot if the machine is on, And on the upper roller, normally gray, it should be on the back side.
Let me know if it's a problem I can give you a place to call and order it. If I rememeber correctly it is in the $15 range.

Mar 03, 2008 | Office Equipment & Supplies

2 Answers

Media jam transfer roller

We have a Xerox 6120 which is mechanically identical to the 2430. It was reporting media jams. We determined after removal and careful inspection that the fuser roller and fuser pressure roller had been damaged by what looked like someone attempting to clear a jam with a sharp object. I cannot speak re: the 2430, but the fuser in the 6120 is not a FRU. The construction of the fuser doesn't tolerate any flaws on either surface. There was more paper jammed in the fuser where we couldn't see it until we had the fuser out of the printer. We are shopping for a new printer as the repairs will cost more than we paid for the printer.

Dec 10, 2007 | Konica Minolta magicolor 2430 DL Laser...

1 Answer

Xerox Phaser 6250 fuser issue

I was stressing out to change the fuser. But, your directions were as simple as A-B-C. Thanks a lot!!!! It worked

Sep 02, 2007 | Xerox Phaser 6250DP Laser Printer

Not finding what you are looking for?

Open Questions:

Office Equipment & Supplies Logo

Related Topics:

564 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts


Level 3 Expert

2239 Answers


Level 3 Expert

13434 Answers


Level 3 Expert

85178 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides