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Xerox 6120 printer fuser jam

Help! I have a xerox 6120 with aper jammed inside the fuser assembly but I don't know how to unlock it to get out the smaller pieces. Can you please help?
Vancouver, BC

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Arrived at Alternative Solution: OK. Took small, but bright, flashlight and after lifting green handles up to their extreme positions and then lifting the wide flap - guide thing (? - where is the friggin Xeroz 6120 Schematic!??), was able to scutinize narrow area and locate accordinied paper particle that was lodged up against bottom-most portion of central thingy (schematic again!?) - sensor, guide (????).

Rigged up a comparatively small orfice tip for vacuum cleaner; and with green handles and flap held up, inserted vacuum tip down into narrow space to **** up particle. Worked!!!

BUT, now printer output no longer jamming, BUT, printed pages have 1/4" curl distortion to top right page edge with some distortion (1/8" or so) to right hand portion of top of page. A Jam in the making...

I removed the imaging unit and scrutinized the pick-up set up and there's no corresponding assembly that would account for such distortions. Perhaps is up in printer's upper paper path somewhre but I'm unable to determine due to inaccessability of Xerox design.

Any advise would be appreciated. Turning the machine over to Xerox tech is not viable due to their inflated service rates; rates that would soon approach the cost of a new machine. Interresting economics they've engineered in this technology.

Posted on Oct 03, 2008

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It'd really be helpful if somebody offerred schematics (illustrations) of the printer that indicate the positions of the various mechanical elements requiring attention. The 6120 User manual and Guide is less than helpful in this regard. Xerox's illustrarted support in their manual regarding use of the little control panel Menu on the front of the 6120 is a fine example of arcane humor. Lest we be too appreciative!

Posted on Oct 02, 2008


Thank you for your time. I appreciate your help. Your response is consistent with my experience of removing screws and trying to access the fuser without jeopardizing/damaging any components.
This afternoon, Tech support at Xerox avoided the fuser access issue entirely by offering to replace the printer within three days under my existing warranty. I have only to remove my cartridges and place them in the new unit. This is most certainly an equitable solution and one that acknowledges the good sense of your evaluation: It was just too ambitious a task for this rookie.

Posted on Apr 01, 2008

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Other then releasing the paper with the green levers on the fuser, there is not much other then removing the fuser, and that is pretty labor intensive on a 6120.
You have to remove the back and side covers, the 4 screws from the sides, and a connector that is pretty difficult to access.

Posted on Mar 31, 2008

  • Rick Kasper Apr 01, 2008

    Yep,, it is. I should have asked how long you have had it. They have a one year depot warranty which they are very good about.

    Yeah it is a pretty time consuming venture for a smaller printer.

    Glad it's being handled for you.


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