Question about HP Officejet 6310 All-In-One InkJet Printer

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Scanner When I try to scan it says no scan options, and then says computer not cannected. But I can print so it is connected. I used to be able to scan. What can I do?

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Without thinking anything else do onething.
uninstall your printer driver and going to hp website select the option support and driver. put the model number and select the operating system you are using. be careful to select 32 bit / or 64 bit check it in computer properties and then select the right operating system and download and save on the desktop. then restart the computer and run the s/w you have downloaded.
when you run the s/w make sure the printer is not connected to the computer.
it will give you the prompt to connect the printer and then connect the printer to the computer. follow the wizard and things will work great and all your problem will be resolved.
you can alternately use the installation cd to reinstall the printer s/w if you have.
note installation is done after you restart the computer after uninstalling the s/w.

Posted on May 15, 2010

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I've got a all-in-one printer of HP LaserJet M1120 MFP. When I switch it on the screen shows "Scanner Error 20". And I cannot use the scan function. It can print when connected to computer. I've rea


Hi,
Follow these steps to scan using HP software:Step one: Load the item to be scanned
  1. Make sure that the product is connected to the computer.
  2. Turn on the product.
  3. Load the item in the document feeder tray or on the scanner glass
Tip

Load the following items in the document feeder tray :

  • Single items
  • Items that are not easily damaged
  • Multipage, single sided items that you want to scan into one file
Load the following items on the scanner glass :

  • Single items
  • Items that are easily damaged, such as old documents and photos
  • Multipage, double sided items that you want to scan into one file

  • Option one: Document feeder tray
    1. Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first.
    2. Adjust the width guides to fit the item.
  • Option two: Scanner glass
    1. Open the scanner lid.
    2. Place the item with the print side down on the scanner glass. For the correct position, see the engraved guide near the corner of the glass.
    3. Close the scanner lid.
Step two: Scan the item Use one of the following methods to open the HP scan window:
  • Double-click the HP scan icon (c02436443.gif ) on the Windows desktop. note.png NOTE:If you have more than one HP product installed, double-click the HP scan icon (c02436443.gif ) for the product you are scanning with.
  • Click Start (c01827528.gif ), click All Programs , click the HP folder, click the name of your HP product, and then click HP Scan .

Click the scan option for the item you are scanning. note.png NOTE:Depending on your HP product, you might not have all the following scan options available. c02448891.gif

Save as PDF Use this setting to scan text documents that are not editable. Use the Save as Editable Text (OCR) option to scan text that you can edit. c02448892.gif

Save as JPEG Use this setting to scan pictures and images.
Hope this information will be helpful.
Let me know.
Regard

Oct 29, 2011 | HP LaserJet M1120 MFP All-In-One Printer

2 Answers

I have a canon MG5220 printer and unable to scan properly the messages I receive are saying Scanner turned off, disconnected from LAN, code 2,145,50. Printing pictures and all other printing jobs work...


Regarding the Cannon scanner error 2145,50. I note you have tried to fix this, but failed. The actual problem is that the scanner will not communicate with the computer correctly if it is connected through a USB hub. A direct connection to the computer cures it.
I know, I had that problem. I am a retired elctronics design engineer.

Mar 07, 2011 | Canon Pixma MG5220 InkJet Printer

1 Answer

I can't find software for Brother MFC-6800 printer for Vista....I can print only..I can't find scan, copy software for vista


The OS has a built-in driver that should automatically install when the USB cable is connected. Check Windows Update for new and optional updates if you don't see the printer appear. If you use a bi-directional parallel cable (with the computer properly set up), use the Printer Wizard and then the Add Device Wizard (IIRC). The scanner won't work over the network.

Try using one of the programs built into Windows: Windows Fax and Scan (New Scan), Paint (File > Import from Camera or Scanner > New Scan) or Photo Gallery to launch a scan. Alternatively, get a third-party software option (Paperport, for example).

Go here: http://welcome.solutions.brother.com/bsc/public/us/us_ot/en/dlf/download_top.html?reg=us&c=us_ot&lang=en&prod=mfc6800_us to get a utility to improve the scan resolution.

I hope this helps.

Cindy Wells
(Scanner problems can often be resolved with a new data cable and a direct connection between the unit and the computer. This assumes that the scanner is unlocked (for those with a transport lock) and that the unit is properly lighting up and the scanner is moving freely.)

Nov 22, 2010 | Brother MFC 6800 All-In-One Laser Printer

1 Answer

I want to scan a picture onto my laptop i connected the cables and evrything. ir prints fine. but it dosent want to scan and my printer is a dell 924


Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Nov 09, 2010 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

How can I scan a document then print it with larger print?


You can scan a document or photo or negative film etc.. using a scanner, there a many types of scanners which you can choose as per your requirement. There are dedicated scanners, all in one integrated scanners, or two in one like that.. but if you need it for your professional use or daily use, it's better to get a dedicated scanner not "all in one" since with all in one if the copier fails or fax fails, the scanner will also fail because they are related and built-in integrated.
The process of scanning a document is as follows;
  • > Place the document on the scanner's flatbed.
  • > Press scan button or scan using the integrated software from the computer.
  • > Customize the scan settings/quality.
  • > Save the scanned documents.
Printing a document to a larger size is different, you can use photo editors like photoshop, paint.net etc..where you can changed the resolution as well as the size of the image. It's best to change the size or resolution before you give the print command. Or you can also change the print size with the paper size or print size.
If you still need more help, please let me know with more details. I am ready to assist you.

Good luck.

Thanks for using FixYa.

Jul 04, 2010 | Computers & Internet

1 Answer

Scan from printer through router to pc?


You will need to use the TWAIN software for the printer. From the computer you will be running the scan options thru the TWAIN software. Then the scan files will be pulled from the printer back to the computer. Running scan options directly from the printer will give you the option to print the scan files or send them to a memory card if your printer has a slot for one. If the scanning software is not installed on your computer then you will need to download it from the manufacturer's website.

Sep 22, 2009 | Dell 1815dn All-In-One Laser Printer

1 Answer

Printer works just fine, but scanner no longer has option to scan


Hi ,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks!

Aug 19, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Won't scan photo to computer.


Scanner: Hi there, " Unplug the Scanner cable from the computer. " Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications " restart the computer " try to download drivers from the website " after installing drivers and software it will ask you to connect the Scanner. " then you can connect the Scanner and and try to Scan.

Aug 19, 2009 | HP Photosmart C4280 Aio Printer

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

The scan part on hp psc 2210 all in one wont work, i install my printer from the net


Hi there. You can only use the scan option by phisically connecting the printer to a computer. If you share a printer on a LAN and connect it to another computer to use, it won't allow you to use the scan option. This option is not supported on printers shared with another computer. If you installed the printer on a LAN with a print server, make sure the server can support the scanner drivers, otherwise you can't scan.
Good luck

Nov 18, 2008 | HP PSC 2210 All-In-One InkJet Printer

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