Question about Kenmore Elite 45986 Front Load Washer

1 Answer

My he4t has an f11 and dose not complete the rinse and spin cycles, we are able to reset it and complete the wash manualy. iv instald anew control unit from aplience zone .com ,none of the front control buttons work, i reinstald the old one and it works, i recived another new control,and it dose the same thing, do the new control units need to be programd or any special prceedure im missing

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 15,935 Answers

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.!^%$##

Posted on Sep 29, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to repair HE4t with HF code?


HE4T had problem on control board when early time version. Later they modified control board and find new version should fix your problem.

Apr 24, 2014 | Kenmore 3.8 cu. ft. HE4t Front Load Washer

1 Answer

Hotpoint wmd960


have you tried leaving the appliance unplugged for 30-60 minutes to reset the control board?

Apr 06, 2014 | Washing Machines

1 Answer

Whash machine


The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

Feb 04, 2014 | Kenmore HE4t 3.8 Cu. Ft. King Size...

2 Answers

My kenmore elite smartwash/he4t


The "F11" fault code will display if the Motor Control Unit (MCU) has an internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high speed spin the door unlocks after 3 minutes. The MCU (Motor Control Unit) is located beside the motor. Here is the part to order.

Dec 02, 2012 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore he4t washer codes


The control for the washer likely detected a problem. The failure code will not be displayed on all models of washers. You can recall the error code by using this procedure:

  1. Select the "Drain/Spin" cycle.
  2. Select No Spin.
  3. Press the "Prewash" options and hold this button for 5 seconds.
  • Immediately after those 5 seconds the last stored failure code is displayed for 4 seconds.
  • After those 4 seconds the display switches automatically back to the selection mode
NOTE: If your washer does not have the Pre-Wash option. Then use the 2nd Rinse button (called Extra Rinse). The failure code should stay in the memory so that it can be recalled as often as necessary and as long as it is the youngest failure Code.

Nov 30, 2012 | Kenmore 3.8 cu. ft. HE4t Front Load Washer

1 Answer

Self cleaning button sequence want start


you need to see in the bottom of your washer or take the back panel and some of this washers have a reset button, try due that, make sure is unpluged while you due this, clean all the contacts inside and check all the wires make sure they okay

Oct 17, 2012 | Kenmore 3.8 cu. ft. HE4t Front Load Washer

1 Answer

HE4t 45981 Washer dl f and F11


The DL F error is saying that the door lock mechanism is faulty and will need to be replaced.

Mar 05, 2012 | Washing Machines

2 Answers

Stop frequently on spin and rinse cycle F6 code


I have a Kenmore Elite he4t front load washer that was working fine and then we moved and now it stops washing midstream and flashes an F and a H. I have to pause and restart then it will stop washing again after a few minutes and flash the same codes again. I reset again and then it stops with 1 minute left and will not drain.

Apr 06, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore stack washer and dryer


gabehart....sounds like belt is slipping. Replace it. The water pump is on a separate smaller motor so is not affected by the agitator/spin motor.

Jun 04, 2008 | Kenmore 98702 Stacked Washer/Dryer

Not finding what you are looking for?
Kenmore Elite 45986 Front Load Washer Logo

195 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

Sal DeAngelo

Level 3 Expert

2328 Answers

fordexpert

Level 3 Expert

5546 Answers

Ed Mac

Level 3 Expert

731 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...