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Posted on May 15, 2010
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TV will not communicate with DirecTV receiver. Tried rebooting, switching cables. Notification on TV reads that it cannot receive signal.

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Chi Chu

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  • Master 8,457 Answers
  • Posted on May 15, 2010
Chi Chu
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Joined: Jul 01, 2009
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Ur Direct tv box have problems,call Direct tv customer service for sevice.U reboot the box,signal cables change right,same problems.The box is a rental,u have right to exchange for another one.

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What should I do if my TV screen turned black, blue, or gray? print.png Print try this.

Proceed with the troubleshooting steps below only if you're seeing:
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Note: If your TV screen appears "frozen" or you're seeing wavy lines or overlapping images, try this.
Solution 1: Check that your TV is set on the right input
[img border="0" alt="Image" src="https://cdns.directv.com/cms2/global/icons/sm_cl_blu__number1_icon.png">Turn your TV and receiver off and back on.
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Note: You can also try changing the TV Input using your TV remote.
[img border="0" alt="Image" src="http://www.directv.com/cms2/global/icons/sm_cl_blu__number3_icon.png">If you're still having issues, check the cable used to connect your receiver to your TV.
Still not seeing a clear picture?
Continue to Solution 2.

[img border="0" alt="Image" src="https://cdns.directv.com/cms2/support/answer_center/tech_faq_images/img_screen_off_4.jpg">
Solution 2: Reset Your Receiver
[img border="0" alt="Image" src="https://cdns.directv.com/cms2/global/icons/sm_cl_blu__number1_icon.png">On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.

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