Question about Western Digital My Passport Essential SE 1TB External USB 20 Portable Black 1 TB Hard Drive
WD smartware unable to detect My passport essential SE as data disk. It shows up as back up disk.
I just bought 2 SE 1T disks. I want to have one SE as data and the other back up. But it shows both as back up. How do I get one to appear in the primary disk pick list? HELP
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Posted on Jan 02, 2017
Try using a Usb 2 cable "The one that came with the WD My Passport " And put it directly to the PC...
In some cases, Like mine, I used an extended cable + the cable that came with the "WD My Passport" and i got the same problem ..
So i simply removed the extended cable and put the put "WD My Passport " directly to the PC with its own cable and the problem was solved to me ..
Posted on Feb 24, 2009
An external storage-device has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.
Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.
There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.
Posted on Nov 21, 2010
This error comes up when the drive is formated by a different operating system, and yours can not read it. You will need to format it to be read by your current system, but you will lose any data on it. The only other option is to find out what it was formated for, Windows or MAC, and hooking it up to that computer.
With a Windows system, once you hook it up, open explorer (not internet explorer). You will see that drive on the right side, right click on it and choose the format option. Once it has been formated, you will be able to use it.
Posted on Mar 07, 2011
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