Question about KitchenAid KCM511 Coffee Maker
I have a KCM511 .. a little over a year old. I am getting the err2 msg. I have done the on/off button reset, the coffee maker hasn't been stored in a hot or cold location, so it's the electronics. Can you answer me: What electronic part of this coffee maker is broken? and what is the cost of repair (on average?)
Wow! When I googled "KitchenAid Coffee makers" I didn't anticipate finding an actual link to err2 codes. Here's obviously a universally defunct product - you know... a lemon! Bajillions of people would not be blasting KitchenAid all over the internet for their "one year receipt or we'll give you a coupon towards the purchase of yet another lemon" offer! This is a joke! I just hung up from visiting with 3 customer service reps. Two from KitchenAid, and one from Whirlpool. Although the men were considerably nicer about saying nothing than the woman "supervisor" was... being nice and being smart proved themselves out to be two entirely different things. Apparently this is a company that would rather leave infuriated customers everywhere empty handed and without a receipt... for a faulty product they'd purchased or been gifted with, than to simply do the right thing when they discover they've produced an inferior product. Customer service at its finest! I love the listed "solutions" to this run-away coffee maker problem! Call the nice people and IF you can dig out a receipt or make one up or WHATEVER... and IF it's within one year... they can kindly offer a viable solution. Replacement with the SAME coffee maker! Buying one lemon is one thing. Buying a second lemon just because it's gonna cost $90 instead of $130 is... a really inept suggestion for KitchenAid/ Whirlpool to make! Wonder if Whirlpool or KitchenAid have ever heard of that word: "RECALL" --- when enough people are unhappy, one would think a company with any concern for customers would have responded long before now. It's shocking to see how long the complaining has been going on. Great job KitchenAid! Way to do absolutely nothing... right!
Posted on Jun 08, 2009
Same model. Same ERR 2 problem. Purchased Dec. 2006 and out of warranty, I called Kitchen Aid 800-541-6390. They said it's not fixable, but are sending me a free replacement. The replacement is not identical, and has been used in either a photo shoot or as a demo, but it's red with a stainless insulated carafe. I think I traded up! The call center WAS NOT IN INDIA!!!!, and I spoke with a very cordial English speaking Canadian. I made sure to sound sad and not mad, and she offered up the free replacement right away. It's supposed to be here in a week, and they want the old one back. They're sending a prepaid shipping label for it. I thought I'd be in for a long day with them since it was out of warranty, but this was easy.
Posted on Jun 27, 2008
I have no solution..but I am very unhappy, like a lot of other people, about this coffeemaker! I also called the 1800# and was told without a reciept they could not help me. The rep had even mentioned that multiple people have called about this same problem. Kitchenaide charges a lot of money for a unreliable coffeemaker and then thinks that a customer will turn around less than a year later and buy a new one!? Walmart is a much better deal, at least they will take their faulty products back and replace them. I hope that kitchenaide does not think to hard on why customers are not repeat buyers.
Posted on Aug 07, 2009
I have the same problem. I just called Kitchen Aid and was told my model was out of warranty. I was offered a "discount" off the new model. I'm very frustrated. Why would I want to pay $90 on a new Kitchen Aid coffee maker when the one I own barely lasted a year?
Posted on Sep 18, 2008
I also had an issue with 'err2' message displaying while turning on the coffee maker. Tried unplugging, etc to no avail. Called the customer service # at 1-800-541-6390, got connected within minutes to a very pleasant, English speaking individual who asked only for nature of problem and serial #, made arrangements to send a complete replacement with prepaid packing slip-without having to send the defective unit back in first!!!
I have to say, this is one of best Customer Service experiences I've had in recent years-outstanding.
I just wish someone could tell me why coffee makers have to break in the morning when you need them most-right along with AC units always dying in July!! :D
Posted on Aug 14, 2008
I woke up this morning to the dreaded err2 message. Before Googling the error, however, I was able to make a cup of coffee, nonetheless, using "most" of the coffee maker.
Here's what to do:
1. Boil the same amount of water that you normally put into the machine. 2. Put the grounds in the filter and in the machine, just like normal. Open up the lid. 3. Let the water come to a boil and then let it sit with the lid off for about 20 seconds to cool so as to not burn the coffee. 4. Slowly pour the hot water over the coffee grounds. If you find you can't control how much water you are putting in and want to avoid weak, watery coffee then take out the carafe and then fill the filter & coffee with the hot water and let it steep for a couple of minutes, then put the carafe back in and let the coffee pour through.
Ok, so now you have your coffee and you're ready to begin searching for a new coffee maker and perhaps trying to get a replacement by calling Kitchen Aide at 800-541-6390.
Posted on Apr 01, 2011
Solution appears to be the company made a BAD product. I myself have the same situation with Err2 msg. Thing is not quite 2 years old. Loved it BUT WILL NOT BUY ANOTHER Kitchenaid product.
Posted on Feb 18, 2011
I had the same problem with mine. I called the customer satisfaction number 1-800-541-6390, spoke with Debbie, and thay are sending me a new one under warranty. They do want me to send the old one back in the new packaging, and they are even providing a postage paid mailing label. VERY good customer service!
Posted on Mar 06, 2009
Solution #2 rocks! I gave them a call and had the same outcome. I was also very cordial, no need to get upset :) I will be receiving my new coffee maker shortly which is an upgrade as well. My previous model lasted 6 months before the ERR2 code was displayed. Kitchen Aid definately has a claim against whomever is supplying the circuit boards for this model. I bought mine at Costco which is another way to get it replaced, simply take it back, get your money back and buy a new one.
Posted on Jul 09, 2008
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