Question about D-Link DIR-615 Wireless Router

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Can not get my D-link router works

Please help My Comcast Broadband is good when I plug it directly to my computer, but when I connect it to my router, my computer has no respond and doesn't read the router. How could I make my computer recognize the router? I did try to reset the router to its company default.

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Find the small hole on the back or bottom of the device. Unplug everything ... with s small pin, gently depress and hold the reset button for 30 or more seconds. turn off the modem and all computers. reinstall the router. Turn on the modem ... wait ... turn on the router ... wait ... turn on your computer ...

Posted on May 15, 2010

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Posted on Jan 02, 2017

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hello!

-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
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hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
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Became new customer to comcast-got the bundle package, internet,phone,cable. Voice overlay modem to accomodate internet and phone lines. Did not use their wireless router-using exsiting router D-Link model...


Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

Apr 10, 2008 | Computers & Internet

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