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I am using HP office jet j3608 all-in-one, it shows me that "Cartridge error : Refer to device documentation for troubleshoot"

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Please make sure that you are using the genuine HP cartridges. Please perform the belpw steps.
STEP 1.
Please take out all the cartridges and clean the copper contacts with the help of a lint free cloth and the water.
STEP 2.
1. Un plug the power chord from the back of the printer.
2. Press and hold the power button of the printer.Wait for 30 seconds.
3. While holding the power button, re-plug the power cable.
4. Turn on the printer, if it is not on.
STEP 3.
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

These steps will fix the issue.

Posted on May 15, 2010

  • 4 more comments 
  • Mhel23 Feb 06, 2011

    i've done this solution but i've got same problem!!

  • siti_hajar Mar 16, 2011

    i already follow instc. but i have got same problem..Cartridge error : Refer to device documentation for troubleshoot"

  • mandaout Aug 29, 2011

    Have done everything but it still comes up cartridge error: Refer to device documentation for troubleshoot" Machine wont fax copy do anything not even a year old

  • priteshsalvi
    priteshsalvi Jun 30, 2012

    Its not working......above solution is nothing but trial and error basis...........seems like an amateur technician is working who has no full fledged knowledge.......very weird one.....yucks.

  • Rajshah Jul 20, 2012

    It is not working.......

  • expressions8
    expressions8 Oct 21, 2012

    even i tried, its nt working

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1 Answer

I am using HP Officejet J3608 all-in-one, it shows me that "Cartridge error : Refer to device documentation for troubleshoot" Pls give me a solution for this


In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

Thank you for using Fixya

Aug 31, 2011 | HP J3680 Officejet All In One Printer

1 Answer

I am using HP Officejet J3608 all-in-one, it shows me that "Cartridge error : Refer to device documentation for troubleshoot" Pls give me a solution for this


This could be a faulty cartridge or you may have installed a expired cartridge , try replacing the cartridge with a new one, if that doesnt work, then try a hard reset.

A hard reset = unplug printer from the wall,
press and hold the power button for 45-60 sec then plug back in and turn on.
That should clear the error.

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New black cartridge wont print


Hi


check expire date on cartridge
perhaps you need to replace it
or clean it from maintenence menu
of your printer


In case I had help you pls vote me

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1 Answer

My hp officejet 5610xi all in one showing cartridge error-refer to device documentation to troubleshoot.i changed an new cartridge still showing the same message.please help me to solve this problem.


If you are not using a HP print cartridge, try pulling out the one you put in, clean the contacts in the print carriage, and put in a different print cartridge - even if it is the same brand as the brand new one you just took out. I just solved the same problem with this method. I think the new black cartridge from Office Depot was defective. Once I cleaned the contacts on the machine and put in a new one, it worked!

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