Question about Creative Labs ZEN Vision:M Digital Media Player

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Totally blank, cannot turn off

Had my Zen for 15 months now and no serious problems with it BUT I was charging it via my in car adapter and the screen went blank and I am unable to turn it off (the blue "on" light is always on). I've attempted to reset and have left it until the battery has totally discharged before trying to charge from my DC wall charger. Still no display and still cannot lose the blue light. Any ideas??

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  • Anonymous Apr 01, 2008

    Same problem. So I tried going into recovery mode and reload the firmware but this does not help.

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I had the same thing happen yesterday. I reset it and now my computer will not find the Zen. It sounds like Creative created a faulty product if it is happening to others.

Posted on Apr 02, 2008

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When your blue light does not blink, but is constantly on, this indicates hardware failure. It is most likely to be your motherboard that is corrupt and will need to be replaced. There are repair services that can replace your motherboard or offer to sell you a replacement motherboard. You should look into it.

Posted on Apr 01, 2008

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1 Answer

Hi, I plugged my Creative Zen into the charger and then it just died. It is completely dead. It won't turn on. I even tried to turn it on using the reset button. I have only had it for a month. I am so sad...


Can you kindly let me know what was the ratings of the charger which you used your phone is made to be charged with 5V DC and 1.5Amps. In case you used a 12V DC adapter then most probably you could have just damaged the charging circuit. and your phone went to self secured mode. My suggestion at present is to remove the battery for a minimum of 15 minutes from the phone alongwith sim and then try to charge it with a proper adapter for a minimum of 8 hrs before trying to switch on the phone.
Thankyou for using fixya free utility.

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ZEN will not power up


First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Apr 29, 2010 | Creative Labs Zen Digital Media Player

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My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

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1 Answer

Creative ZEN (4GB) not turning on (battery fully charged)


I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.

Martin

May 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Zen is dead


Sounds like a battery problem - either the battery is totally dead or just needs recharging - note that when the battery totally loses its charge, I believe it is sometimes not possible to recharge it using the usb port and software method (NOTE you MUST have the software installed and running for it to charge this way).. you may have to charge it using the connector to the power adapter.

Sep 21, 2008 | Creative Labs Zen Touch MP3 Player

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Car charging


Sorry to not have a solution, but only to post that I have experienced the same problem trying to charge my Zen V Plus using an iGo adapter with a USB2 tip. I can't get my Zen to charge except when I use the wall charger or USB cable to PC. I'm as curious as you are about the reason why.

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4 Answers

External charger for battery?


I had the same problem just today,when I turned my Zen on after like 6 months- zen working fine from the charger but battery would not show any charging[no battery icon].What I did is cut the output cord from charger and strip the two wires just a little bit and hold the bare ends straight on the battery contacts - and + [plus is the one with white stripes] for like 30 seconds and than put the battery back to the Zen,turn on the zen [without the charger pluged in] and it worked,showing slightly charged battery,so I pluged the charger back and it started charging the battery normal like before.Hope this helps,Lukas

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4 Answers

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The zen man need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

You don't loose all your music if you reset it.

refer to creative.com/support and look up info on your model to see if anyone else has your issue.

if it is totally busted your player is still under warranty

Jan 08, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Creative zen v plus


You could try the back usb port, mine doesn't charge on the front port It needs 2.5vdc?

Aug 26, 2007 | Creative Labs ZEN V Plus MP3 Player

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