Question about Creative Labs ZEN Vision:M Digital Media Player

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Totally blank, cannot turn off

Had my Zen for 15 months now and no serious problems with it BUT I was charging it via my in car adapter and the screen went blank and I am unable to turn it off (the blue "on" light is always on). I've attempted to reset and have left it until the battery has totally discharged before trying to charge from my DC wall charger. Still no display and still cannot lose the blue light. Any ideas??

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  • Anonymous Apr 01, 2008

    Same problem. So I tried going into recovery mode and reload the firmware but this does not help.

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I had the same thing happen yesterday. I reset it and now my computer will not find the Zen. It sounds like Creative created a faulty product if it is happening to others.

Posted on Apr 02, 2008

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When your blue light does not blink, but is constantly on, this indicates hardware failure. It is most likely to be your motherboard that is corrupt and will need to be replaced. There are repair services that can replace your motherboard or offer to sell you a replacement motherboard. You should look into it.

Posted on Apr 01, 2008

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Posted on Jan 02, 2017

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Hi, I plugged my Creative Zen into the charger and then it just died. It is completely dead. It won't turn on. I even tried to turn it on using the reset button. I have only had it for a month. I am so sad...


Can you kindly let me know what was the ratings of the charger which you used your phone is made to be charged with 5V DC and 1.5Amps. In case you used a 12V DC adapter then most probably you could have just damaged the charging circuit. and your phone went to self secured mode. My suggestion at present is to remove the battery for a minimum of 15 minutes from the phone alongwith sim and then try to charge it with a proper adapter for a minimum of 8 hrs before trying to switch on the phone.
Thankyou for using fixya free utility.

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