Question about Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft. Front-Loading Washer

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Whirlpool Duet I have a Whirlpool Duet (the High Temp one) washer and the power will come on, but the door is locked with the clothes inside and none of the buttons will work. Every button I push just makes the same sound and none of the cycles will start. So now the clothes are trapped and dirty. Please help me fix this.

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Try hitting pause cancel twice if that doesnt work turn the dial around all the way to off try to unplug the washer if all that fails the remove the three torx screws remove the lower panel and reach up where the latch is after unpluging the washer on the bottom of the latch is a tear shaped tab pull it down till it clicks that will unlock the door

Posted on Mar 30, 2008

  • Debra Donaldson Nov 25, 2011

    This information is very helpful and it works. You definitely need a special torx screw driver to open up the lower panel. It saved me money on a service call thanks to my husband.

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The doo rof my HE Whirlpool duet washer is locked and light says add garment now". I have tried the manual's instructions, and I have unplugged the washer. I have clothes stuck inside the machine,...


Unplug washer and remove lower front panel by removing 3 screws on bottom of panel. You will need "torx" or nutdriver. Reach in and up on right side of inside of washer, right were the door latch is, at the bottom of the mechanism is a manual release. Pull downward on the release and the door should open.

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If your door is already locked and you get an "F" error press and hold the cancel button, and select drain/spin. If this still doesn't work and your clothes are trapped inside do not resort to getting out the crow bar and a sledge hammer. (Though you may really feel like doing just that). You can manually unlock the door by following these steps:

- Unplug washer or disconnect power.
- Remove the lower kick panel.
- Reach up along the inside of the front and locate the bottom of the door switch/lock unit.
- Located on the bottom of the door switch/lock unit is a teardrop shaped tab.
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https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/eab852a13fbc842085256aa200643dd6/$FILE/Duet%20Job%20Aid.pdf

Check page 46 and 51 in tha manual given in the above link

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If your door is already locked and you get an "F" error press and hold the cancel button, and select drain/spin. If this still doesn't work and your clothes are trapped inside do not resort to getting out the crow bar and a sledge hammer. (Though you may really feel like doing just that). You can manually unlock the door by following these steps:
-Unplug washer or disconnect power.
- Remove the lower kick panel.
- Reach up along the inside of the front and locate the bottom of the door switch/lock unit.
- Located on the bottom of the door switch/lock unit is a teardrop shaped tab.
- Gently pull the tab down about a 1/4˝ or until a click is heard.
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Hi There
I have found this for you to read. it's door unlock error. Hope this helpful and let me know how it goes.
F/dU Door Unlock Error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
  • Door Lock Mechanism broken.
  • Check Door Lock/Switch Assembly for foreign objects
  • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
Thank you for writing to fix ya.
Best Regards Richard

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Do you have any error codes?

Does water remain in the washer after the final spin?
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If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
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If Pause/Cancel does not work:
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  2. Plug in washer or reconnect power.
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NOTE: If the error remains on the display, call for service.

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