Question about Lexmark X4270 All-In-One InkJet Printer

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Probllem receiving a Fax

Need you guidance, When a I receive a fax, I only receive a blank sheet. When I transmitted a fax, a blank sheet was also received at the distant end. I change the setting from 3.3 to 9.6 and now I can transmit but I still receive a blank sheet. I have test with other known working fax machine, and does the same thing. (receive blank sheet).

apprecciate any assistance you can provide. Thanksm Jose

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No, the solution you provided I had already done. Problem is not solved as it was guarranteed, but I was charge for it and you still want me to purchaed the premium solution.? Get real!. my charge should be refunded..Very dissatisfied.

Posted on Apr 01, 2008

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I can send but it is a blank piece of paper whats the problwem


I imagine you are using a fax to send a copy in which case the printed page goes face down ( the faxing process actually scans the page , turns the data into signal , transmitted by line to the receiver that deciphers the signal and turns it back into readable data
if you put it in printed side up then the receiver will get a blank page as it is blank on the back of the page

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The data transmitted during a voice call and a fax transmission are converted to digital pulses in the same way, so sending is not the problem. The problem is at the receiving end. A receiving fax device has to be set to pick up the call before the voice call device, as it is the prompt of the fax transmission signal that makes the receiving fax switch from send or idle to receive mode.

So, if you are faxing over the internet the intended recipient's setup is a complicating factor.

Since faxing to landline fax machines via VOIP would incur a charge, you might consider a cheaper software solution such as eFax (www.efax.com), which enables the receiver to receive the fax as a PDF document attached to an e-mail.

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If you are able to receive fax and it is printed out fine, there is nothing wrong with your printer. If the other person is receiving blank fax, you may be placing the documents to fax in opposite way, If you are placing the paper upside ( with text ), try to face it down and fax. It should work.


Regards,
Ron



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