Need you guidance, When a I receive a fax, I only receive a blank sheet. When I transmitted a fax, a blank sheet was also received at the distant end. I change the setting from 3.3 to 9.6 and now I can transmit but I still receive a blank sheet. I have test with other known working fax machine, and does the same thing. (receive blank sheet).
apprecciate any assistance you can provide. Thanksm Jose
No, the solution you provided I had already done. Problem is not solved as it was guarranteed, but I was charge for it and you still want me to purchaed the premium solution.? Get real!. my charge should be refunded..Very dissatisfied.
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I imagine you are using a fax to send a copy in which case the printed page goes face down ( the faxing process actually scans the page , turns the data into signal , transmitted by line to the receiver that deciphers the signal and turns it back into readable data
if you put it in printed side up then the receiver will get a blank page as it is blank on the back of the page
You will need to select manual under the RX settings. Under fax settings. Rx means receive, Tx means transmit. The fax settings are under additional functios * on keyboard. Or you can put a switch in the phone line. When you tell it manual you will have to be there to receive a fax. In the fax settings there are several options on how and when you receive a fax. Ring settings forward settings things like this can customize your fax. You can set how many rings before it answers. Leave it on auto and set more rings so it won't answer until that many rings. Default is 2 or 3 rings. Give it 5 that will give you time to answer and you can still get faxes when your not there. Play around with it and figure out what works for you.
A second line isn't needed, this wouldn't cause blank pages to be printed. This could cause fax's not to be received if the line is in use. There could be 2 causes of blank fax's. Either the obvious which is the person sending the fax is faxing the document the wrong way up. Or the fax board on your copier has a malfunction. Because of the copier's age, this seems likely, although i hope not. hope this helps.
The first thing that I would try multiple people to ask them to fax you.Sometimes the 2 machines don't "sync".This is a toll free fax test number that I always use to check my machines..1-888-473-2963.Just write the words "FAX TEST" in large letters on a blank sheet of paper..fax it to that number...leave the line open...you should get a fax back in about a minute.If you get a fax back...your machine is fine...let me know if this was helpful....thanks.
The data transmitted during a voice call and a fax transmission are converted to digital pulses in the same way, so sending is not the problem. The problem is at the receiving end. A receiving fax device has to be set to pick up the call before the voice call device, as it is the prompt of the fax transmission signal that makes the receiving fax switch from send or idle to receive mode.
So, if you are faxing over the internet the intended recipient's setup is a complicating factor.
Since faxing to landline fax machines via VOIP would incur a charge, you might consider a cheaper software solution such as eFax (www.efax.com), which enables the receiver to receive the fax as a PDF document attached to an e-mail.
If you are able to receive fax and it is printed out fine, there is nothing wrong with your printer. If the other person is receiving blank fax, you may be placing the documents to fax in opposite way, If you are placing the paper upside ( with text ), try to face it down and fax. It should work.
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most fax machines will show receiving memory left or transmit memory left, if it showing receiving memory full make sure there are no paper jams and there is lots of paper in paper cassettes and it will start to print all the faxes in memory... if its transmit memory, you will need to clear those documents in memory to be sent, probably waiting in que....
When enabling the Offramp Gateway, this equipment works as an SMTP server to receive Emails from the Internet. To enable the STMP transmission in this equipment, designate the hostname (or specific domain) that relates to this equipment in the DNS server, and designate the MX record to receive the Emails that are sent to the equipment’s domain in the SMTP server in your local area network. Then the SMTP server should be configured to transmit the received Emails to the equipment in the SMTP transmission. For example, if the hostname of this equipment is designated as “host1.ifax.com”, the SMTP server receives an Email whose forwarding address is “<account name>@host1.ifax.com”, and the SMTP server transmits the received Email to the equipment. Then this equipment will send the received Email as a facsimile document to the fax number that is specified in the <account name> part.
Setup Procedures: 1. Setting up the DNS server and SMTP server. 2. Setting up the TCP/IP and the HTTP Network Service to enable TopAccess 3. Setting up the SMTP Network Service. 4. Setting the Internet Fax Settings. 5. Setting up the Fax Settings 6. Registering the Relay Box with Email addresses.