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I can send faxes but can not get a fax. It rings and does not pick up. I have it set for two rings. Hp 6128. I called the phone company and they said if it can send faxes there is nothing wrong with the phone lines or the set up of the phone lines

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CHECK THE BCK OF YOUR FAX WHERE THE PHONELINE PLUGS
IN THERESHOULD BE 2 LINE JACKS 1 SAYS LINE THE OTHER SAYS TEL KEEP IT PLUGGED INTO LINE JACK. IF YOU NEED
TO SWITCH IT TURN OFFFAX WHILE DOING SO RECONNECT
THEN TURN BACK ON.IF THIS DOES NOT WORK 99% CHANCE
YOUR MODEM PWB IS DAMAGED

Posted on May 17, 2010

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Posted on Jan 02, 2017

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Hooking up fax to KX TG7871 Panasonic Phone


There is excellent support here on basic fax setups. You have what is known as "Distinctive Ringing Service". There are pros and cons to the various setups. I assume you recognize the rings and answer only when the ring for the landline talk comes on. The fax will pick up the faxes, and the answering machine will pick up the voice.

Need model number of your fax - google that!

Service manual for your phone.

http://service.us.panasonic.com/OPERMANPDF/KXTG7841-MUL.PDF
This link shows various configurations of setting up your phone/fax/answering machine or using an answering service.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059780#Dist_ring
Distinctive Ringing Service setup While it is not available everywhere, a distinctive ringing service can be purchased from most telephone companies. With this service, more than one phone number is assigned to the same phone line. Each phone number will ring differently. The main number will ring with a normal single ring and the additional number will ring with a distinctive ring pattern assigned by the phone company.
When a distinctive ringing service is used, set the Rings to Answer to 2 and then follow the steps below to set the distinctive ringing pattern:
  1. Press Setup , press 4 , and then press 1 to enter the Answer Ring Pattern setup of the Advanced Fax settings.
  2. Use the Right Arrow to scroll through the available settings. When the ring pattern assigned by the phone company displays (double or triple rings), press OK .

Mar 06, 2014 | Lands Phones

1 Answer

Hi my hp 640 will not answer a fax call, but will answer only if we pick up the hand set.


Issue When the all-in-one product is sharing a phone line with voice calls, some calls are interrupted by fax tones. Follow the steps below to solve the problem.Step one: Check the Rings to Answer setting If Auto Answer is enabled, the HP fax product will answer the phone line when the number of rings reaches the number of rings specified in the Rings-to-Answer setting. When voice calls will be received on the same phone line as faxes, set to rings-to-answer to 6. If you do not want the fax to answer automatically, either turn off Auto Answer from the front panel and receive faxes manually (this may result in lost faxes) or subscribe to a distinctive ring service from the phone company (if available). Refer to the Answering faxes manually section below to learn how to answer faxes manually or refer to the Using distinctive ringing section below for more information about using distinctive ringing. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:
  1. Depending on the model, press either Menu , Setup , or Fax Setup repeatedly until Basic Fax Setup appears in the display.
  2. Press Enter (or Start or OK ).
  3. Press the right arrow button repeatedly until Rings to Answer is displayed, and then press Enter .
  4. The number of rings before the HP fax product answers will be displayed.
    • The setting is correct if it is 6. Press Cancel or Stop (Stop Fax) to exit the menu.
    • If the number is not 6, press the right arrow button until 6 appears in the display and then press Enter (or Start or OK ).

Aug 30, 2011 | HP 640 Inkjet Fax Machine

1 Answer

My hp 1040 will not pick up fax after the fifth ring answering machine picks after forth ring can't tell the between phone call or a fax used to before changed date on answering machine fax quite working


Set rings to answer
You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.
TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.
1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.
Rings to Answer will display.
2. Press Start/Enter.
3. Enter the number of rings you want (2-7) and press Start/Enter.
The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming.
• The additional ring may occur once for a fax call
• The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.

Dec 08, 2010 | HP 1040 Plain Paper Inkjet Fax

1 Answer

What is answer mode?


The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Jun 07, 2010 | HP Officejet 4315v All-In-One InkJet...

1 Answer

I am trying to setup answering data and fax on the same phone line. What setting do you use to isolate data vs voice for incoming calls and either the fax pick up or the phone call go to a voicemail? JC


Order "distinctive ring" from your telephone-company.

One style of "ring" can be routed to the FAX,
and the other style of "ring" can be routed to voice-mail.

Nov 01, 2009 | HP Office Equipment & Supplies

1 Answer

I want the fax to work with an identa ring. How do I program this? As it is now I have to turn on the fax to receive. Does this HP work with identa ring?


The following set up assumes you have one conventional phone line, but two different phone numbers. One being your regular phone number and the other a distinctive ring for your fax machine

If that is what you have then this is how you set up the phone. Its important to know what type of distinctive ring your phone company will send to your phone. If it doesn't work you can talk to them about getting a different one than their default distinctive ring.

2 Set the HP all-in-one to answer incoming calls automatically.

Press the Auto Answer button until the light is on.

3 Change the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings.
For information on changing this setting, see Change the answer ring pattern
(distinctive ringing).
Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP all-in-one might answer both voice calls and fax calls or it might not answer at all.

4 (Optional) Change the Rings to Answer setting to one ring or two rings.

For information on changing this setting, see Set the number of rings before answering.
5 Run a fax test. For information, see Test your fax setup.
Your HP all-in-one will automatically answer incoming calls that have the ring pattern you selected (Answer Ring Pattern setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending
fax machine and receive the fax.


If it is easier or you want to know other options which may be more applicable to your phone setup. You can find that information here.

http://h10032.www1.hp.com/ctg/Manual/c00235090.pdf

Jul 09, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Cannot send faxes on my all in one hp office jet 5610


If the recipient side is ringing, then the problem is on their end. It sounds like the receiving fax is not set for auto-answering a fax call. A receiving fax machine should pick up and start to attempt the reception even if the fax number is dialed from a normal voice-only telephone; the receiving machine has no idea if the caller is a fax or a regular phone. It should pick up regardless and start to negiotiate the fax (that's the high-pitched whistling sound at the beginning of the call).

May 15, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Need to set up phone/fax instead of just fax


I have a HP Officejet J6480 All-In-One and needed the answering machine and fax to be on at the same time.  I called the help line at HP and they said I needed another phone line into the home but I tried this and it worked. 
First I got a different phone number for the fax machine - they do this for no charge at my phone company. This is not another physical line into the home - it is just another phone number with a different ring - it rings 2 fast rings for the fax machine instead of the phones regular one ring. I set the answering machine built into the phone to pick up after 4 rings and I set the fax machine to pick up on 2 rings. Be sure to set it so the fax pick up number of rings are less than the answering machine pick up number of rings.  It worked for me. Hope this works for you too.

Apr 24, 2009 | Brother MFC-260C All-In-One InkJet Printer

1 Answer

Faxes office Jet K60


You have to have either a dedicated phone line just for the fax --or-- pay your phone company approximately $2 a month for a service called Distinctive Ringtone. This service will ring a certain way when you have an incoming fax. You will then configure your fax machine to pick up when this distinctive rington is heard. The ringtone is usually two or three quick rings. Your fax machine's settings will have this setting.

Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!

Oct 01, 2008 | HP OfficeJet k60 All-In-One InkJet Printer

1 Answer

Fix the fax


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Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

Oct 22, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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