Question about Microsoft Xbox 360 Console

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Unplayable disk what should i do if my xbox 360 cd says unplayable disk it has no scratches and i keep cleaning it

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  • runria Mar 30, 2008

    my xbox360 unplayable disc message and game keeps freezing - any suggestions

  • krystlebea Apr 16, 2008

    Hasn't Been dropped or anything, just the other day it was working and My brother and I usually Play often. No matter what game, DISC for that matter, we put it in, it reads UNPLAYABLE DISC.

  • rascalrob458 Jun 27, 2008

    Having same problem. I cannot play ANY games. What do I do? Where do I go?

  • hole42 Jun 27, 2008

    stops in middle of game and says it cant read cd. I found that if you unplug it and let it kool down it tends to run longer. It almost seems as if the system overheats even when it is off, and still pluggd in

  • Anonymous Jul 21, 2008

    my 360 says it cant read the disk and it is realy getting on my nerves i mean it was working fine yesterday

  • Anonymous Oct 20, 2008

    my xbox keeps saying open the tray , so i open and close it several times until it reads unplayable disc, and it takes a long time to load up a disc, but once it has, it plays fine ? ?? any sugestions ?

  • Logan87 Mar 17, 2009

    My Xbox 360 says unplayable disk no matter what kind of CD I put in, new never played games, cd's I know that work, or any dvd i have.



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First things first,

It is not a disc pbolem it's a problem with the xbox 360 DVD drive.
If your warranty is still valid then SEND IT BACK TO MICROSOFT as the other way to solve it requires you to take apart your console which WILL VOID YOUR WARRANTY.

The the problem is caused by a build up of grease inside the drive which stops the drive reading the discs correctly.

If you know what you are doing then follow this breif guide, if you DON'T then take it back to microsoft or find a professional who knows what they're doing!

After you have your console apart or at least to the point where you can see the DVD drive, the next step to actually take the disc drive cover off, after that, you’re going to need to completely remove all the screws that are holding the disc drive in place. Make sure to unplug the two cords on the back of drive before pulling it out.

Next: Once you have removed the disc drive from the console, flip it over and remove the two screws located on the back side of the disc drive, (also, make sure when you flip it over, not to scratch the lens).

Once you got that finished, the next step is to remove the circular rotor (motor) there will be 3 small screws, you’ll need a very small Allen (1.5 mm) wrench to remove them, after that, just gently push the lens upwards out of the way ,then pull the motor out. Once you’ve got the motor out, you can pull off the motor wheel (black round wheel), there will be a little rod, prong thing, and this is exactly what’s causing your Xbox 360 to have the unplayable disc error, so what you need to do, once you get to this point, is to just clean off all the excess grease on the rod that’s attached to the motor wheel, you can use rubbing alcohol, then get some lubricant (W-D 40) spay it on the part (the wheel) and gently place it back onto the motor and that’s it, all you need to do after that is put your Xbox 360 back together.

Posted on Dec 30, 2008

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  • 77 Answers

Well there is common Microsoft rising it's ugly head, sounds like a bad reader (laser eye/guide) or messed up programming or processor need's a tek

Posted on Mar 30, 2008


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3 Answers

Ok, I have recently been having this problem with my Xbox 360. About a month ago, I kept getting Disc is Unreadable error, but it was only for 5 games that I mainly play. I sent this Xbox in and I was sent...

Possibly you tilted or moved the Xbox when a game was running, this will scratch the game beyond repair, or maybe you played the games so long that they were laserburnt, meaning they were burnt from the laser inside of the Xbox that reads it, making they sometimes unplayable, you could try taking the games back to the store and returning them for a new one.

Jan 22, 2010 | Microsoft Xbox 360 Console

1 Answer

Disk unreadable but clean disk not scratached
Turned on your Xbox 360 console one day and and when you try to play your game you got the message "This disc is unreadable" OR "Unplayable disc".....??
First determine whether it's a fault with the disc or not, by having a look on the disc itself & make sure it's not scratched and there are no flaws even on it, and try other game discs on your Xbox 360 console .
If your disc is scratched or have flaws try putting other discs in your Xbox 360 console just to make sure it's the disc not the actual console causing the error, If other disc are working fine, refer to the scratched discs page on our website to know what are the steps you have to follow to get it sorted out.
If the disc is not scratched and doesn't have any flaws on it, cleaning the disc and trying it once more may solve the issue, if that doesn't work try to check it by putting other discs in your Xbox 360 console, if they all work that would be definitely a fault with the disc itself and in a case like this you have the right to exchange it from the retailer you bought it from as it's not scratched.
In all cases if other game discs are giving you the same error message "This disc is unreadable" OR "Unplayable disc" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Jan 03, 2010 | Microsoft Xbox Console

2 Answers

My Xbox 360 intermittently scratches the game disk

1. you move, shake or touch xbox while running or disk is iin. solution: STOP!!!
2. The disk reader is to close to the disk. Solution: Open up xbox,. find disk reader, take picture. Show to people at game-stop, they'll tell u what to do.
3. Xbox is broken or faulty Solution: Get your money back and buy a new one or don't and keep buying games when the old 1 gets scratched

Jun 17, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox is leavin scratches on my games

If the XBOX is moved an millimeter it makes a perfect circle around the disk.. The disk is now garbage

Jan 03, 2009 | Microsoft Xbox 360 Console

1 Answer

Still unplayable disk and my games are clean with no scratches

Jul 07, 2008 | Microsoft Xbox 360 Console

2 Answers


the drive is going bad. or gone bad. might be time for a replacement

I’m happy to help further over the phone at

Jun 05, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 unplayable disks

What you have to do, is clean the "eye" the thing under the disk tray that reads the game, you probabley got that dirty or damaged somehow. Try spraying compressed air into the open disk tray to get any quick dust off. if that does not work then try finding other ways to clean it or call 1-800-4my-xbox and have microsoft check out the system to see whats wrong with it

Jan 15, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 freezing up

I bought my xbox360 when it first came out. Im guessing you have your 360 standing up, there is a piece inside the drive that scratches the disk and ruins the game. Microsoft just extended the warranty on the 360 recently, I would send it back to get your drive replaced. However, I don't know what to tell you about your games, but they are probably ruined, I'd ask Microsoft about that too. There is the link - Good luck

Aug 14, 2007 | Microsoft Xbox 360 Console

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